Messages

1

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Pickup group

« on: May 15, 2017, 02:37:52 PM »

I checked and our feature code for reverse transfer is 40.  I think I did figure it out.  There was a flag on the phones set to Hunt Group remove.  I changed that to replace and then it worked.

Thanks so much for the tip on the alternate keymap.  I will be looking into using that. 

I am so grateful for this forum.  My vendor did not know about this feature.  I was told we would have to know which extension number we wanted to pick.  Thanks again!

Jodi

2

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Pickup group

« on: May 15, 2017, 10:53:02 AM »

Thanks for the info!  I apologize for being a problem but I think I am missing something.  When I try to retrieve a call the display says no call to be retrieved. 

I setup hunt group 2003 with members 5455, 5452, 5454 and 5497.  I changed group pickup to yes.

I call 5455 from my cell phone and press 40 2003 from 5497 and the display says No call to Reverse transfer.

Any ideas on what I am doing wrong?  Thanks so much!

3

MiVoice Office 250/Mitel 5000 / Mitel 5000 Pickup group

« on: May 15, 2017, 09:53:41 AM »

I have 6 people in a large stockroom with cubicles and partitions.  They have the need to pick up each others phones but they may be in an area where they can hear the phone ringing but don't know which extension is ringing.  How can I do a group call pickup on this system?  Our old Nortel system let me create pickup groups and the users would only have to press the pickup key to answer any call in the group without knowing which phone was ringing.

Please tell me there is something like this on the 5000.  The phones are 5320's so I don't have any spare keys to add.

Thanks.

Jodi