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Messages - JCNW37898

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Mitel MiVoice Business/MCD/3300 / Re: Class of Service and Class of Restriction
« on: April 07, 2015, 05:50:29 AM »
We don't unfortunately so i will need to set up a new COS and COR is this done on MCD?

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Mitel MiVoice Business/MCD/3300 / Class of Service and Class of Restriction
« on: April 07, 2015, 05:38:41 AM »
Hi All

I'm hoping people can help me with this, I need to increased Wrap time for agents to Ten Minutes and take off restrictions on international dialing, can anyone help me with how i go about this,  I believe it's via changes on YourSite to COS and COR but currently I've had no Mitel training yet and need to make the changes today if possible so any help woudl be greatgfully recieved

Thanks

John

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