Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Cannot transfer external outgoing calls

« on: June 29, 2012, 07:22:01 PM »

its definitely a 5312 phone on a 3300 controller, normally if im doing a conference call it will say 'conf' on the phone display (iirc) and to do this you press the transfer button twice?

at the moment we dont dial 8? what is the purpose of dialling 8 first? i normally dial 9 for an outside line before the regular phone number.

thanks

2

Mitel MiVoice Business/MCD/3300 / Cannot transfer external outgoing calls

« on: June 29, 2012, 11:31:32 AM »

 I am trying to connect 2 external numbers using mitel 5312 phone on a 3300 system.
User guide says to hit transfer button, input number to be transferred to and hang up, however when i hang up im cutting the other people off.

it should work like this:

Agent (using mitel) > calls customer > Agent transfers customer to 3rd party > Agent hangs up to make a new call > customer & 3rd party continue call together.

at the moment i get to a stage where the agent transfers the call, all 3 parties can communicate but when the agent hangs up the connection between customer & 3rd party is lost.

how do i allow the agent to terminate the call, but allow the other 2 parties to continue talking?

any help greatly appreciated.

3

Mitel MiVoice Business/MCD/3300 / Cant recieve incomming calls

« on: August 08, 2011, 05:50:56 AM »

So i came into work this morning and the time on the phone system was 3:19. This was at 9am and by about 930 it was still saying 3:19 so i checked to see if it was working.
It appears i can make outgoing calls but we cannot receive any. If i call the number the phone just rings on the phone im calling on but the mitel system does not respond at all. no auto queue or ringing. What would cause this and how can i reboot it/fix the problem. I cannot provide a service to any of my customers! 

Any help greatly appreciated

Mitel 3300

4

Mitel MiVoice Business/MCD/3300 / Re: 3300 SMDR problems?

« on: November 26, 2010, 09:46:30 AM »

Might i also add that on outgoing calls the extension making the call is also not being displayed :/

5

Mitel MiVoice Business/MCD/3300 / Re: 3300 SMDR problems?

« on: November 26, 2010, 06:58:42 AM »

Everything seems to be working now, however incomming caller number is not displayed. does anyone know how to activate this?

Many thanks

6

Mitel MiVoice Business/MCD/3300 / Re: 3300 SMDR problems?

« on: November 24, 2010, 07:23:33 AM »

anyone know what the next step should be following the telnet report?

7

Mitel MiVoice Business/MCD/3300 / Re: 3300 SMDR problems?

« on: November 23, 2010, 06:45:10 AM »

I have changed the COS 64 settings so that the SMDR options for external and internal are on.
I then tried telnet and it did give some call information.

8

Mitel MiVoice Business/MCD/3300 / Re: 3300 SMDR problems?

« on: November 22, 2010, 06:38:26 AM »

Thanks Chak i shall try and enlarge them and repost them.
How do i telnet to port 1752 with my laptop?

9

Mitel MiVoice Business/MCD/3300 / Re: 3300 SMDR problems?

« on: November 19, 2010, 06:35:50 AM »

Here is a link to the screenshots of the Trunk attributes form
http://s25.photobucket.com/albums/c62/jonosd/Phone/
if i try and put the photos on here they are automatically resized and you cant see it properly

10

Mitel MiVoice Business/MCD/3300 / Re: 3300 SMDR problems?

« on: November 18, 2010, 10:40:47 AM »

Your trunks are your lines. Be it SIP trunks, a PRI, a T1, CO/POTS, IP/XNET, they're all forms of trunks. Just like the phones, the trunks have a class of service (COS) to dictate what features should be enabled on them, and how they should behave.

What software version are you running? (This will help with telling you where to check on things.) You can find this info by clicking on the "About" link either in the lower-left corner or upper-right corner.

The release level is 4.1
Platform CXii II

How do i know what sort of trunks i have? as far as im aware this is an ISDN30 ? is that the trunk?
i cant seem to find Class of service options for the trunk specifically.

Thanks in advance

11

Mitel MiVoice Business/MCD/3300 / Re: 3300 SMDR problems?

« on: November 18, 2010, 07:04:04 AM »

I think the problem lies in the COS of the PSTN trunks on the 3300. Make sure SMDR is enabled in the COS of the trunks

Sorry to be a pain Bob, can you explain this as i havent got a clue when it comes to this sort of technology.
COS - Class of service settings?
PTSN?
Trunks?

12

Mitel MiVoice Business/MCD/3300 / Re: 3300 SMDR problems?

« on: November 18, 2010, 06:56:05 AM »

Lets figure out first if you're actually recording calls.
Go to maintenance commands and type "logs re smdr new 10" and see what the response is.

Ralph
www.university-music-on-hold.com

Thanks for your advice Ralph here is a copy of the log.


LOGSYS warning: No more entries for SMDR log.                                   
LOGSYS info: READ completed for SMDR log with 0 entries.

this is odd because calls are being recorded by the Retell recorder, just no information other than the time or date is available.

how do i get the mitel to start logging entries when  as far as im aware SMDR settings have been enabled?

13

Mitel MiVoice Business/MCD/3300 / Re: 3300 SMDR problems?

« on: November 17, 2010, 09:19:50 AM »

Apparently these images cannot be made any bigger on this forum. is 200x125 the maximum photo size?
They come up fine when i look at them anywhere else but on here they are a waste of time!

http://s25.photobucket.com/albums/c62/jonosd/Phone/

14

Mitel MiVoice Business/MCD/3300 / Re: 3300 SMDR problems?

« on: November 17, 2010, 09:10:17 AM »

Ive now activated SMDR on both classes of service, the phones and supervisor but the information is still not being fed through

15

Mitel MiVoice Business/MCD/3300 / Re: 3300 SMDR problems?

« on: November 17, 2010, 09:02:24 AM »

If you have already enabled it in the SMDR form go into the class of service for both phones and trunks and enable internal and external smdr

Thank you for your FAST response! i will try this now. what is the trunk? the only options i have to change are the phones and the supervisor.

Am i right in thinking the settings for phones and trunks must all match? not just the SMDR ?