Messages

1

MiVoice Office 250/Mitel 5000 / Re: Transfer voicemail to a new phone?

« on: March 19, 2015, 06:39:09 PM »

That works!  Thank you so much!

2

MiVoice Office 250/Mitel 5000 / Transfer voicemail to a new phone?

« on: March 19, 2015, 02:59:58 PM »

So I have inherited a Mitel CP 5000 and have been doing what I can since I've never touched a PBX previous to this and I've hit a roadblock with a new task. Hoping the wealth of knowledge here could assist.

I have a group of about 15 people that are moving to a new space in our office.  Along with this move, they want to change from digital to IP phones. I know I cannot do a simple extension swap via admin since that can only swap like-phones so I assume I pretty much need to just setup their new IP phones as brand new phones.

My current plan is to create all the IP phones with a place holder extension on each, then on the move day (or night before rather) manually swap everything around.  However, I cannot find how to get their voicemail and voicemail settings (like recorded greeting) from the old to the new phones. Is there some way to un-associate their voicemail box from their current phone and associate it to their new phone?  I have tried copy/paste but that doesn't seem copy the recorded greeting or existing messages, etc.

Any assistance is greatly appreciated!