Messages

1

MiVoice Office 250/Mitel 5000 / Re: SIP Trunk Disables Itself

« on: December 08, 2015, 04:47:37 PM »

Thanks for the reply, NTEDave. Well, the SIP trunk rides atop the DIA service (Level 3), and our netmon processes never saw that go down, so I'm thinking no. But still, good to know that putting itself out of service is at least possible.

2

MiVoice Office 250/Mitel 5000 / SIP Trunk Disables Itself

« on: December 02, 2015, 01:45:56 PM »

Our phone vendor added a SIP trunk to our Mitel 5000 config last week. Yesterday we found it lifeless, and after extensive troubleshooting (no calls coming in or out on it), we discovered the SIP Trunk's Operating State value had changed to 'Out-of-Service'. No human intervention - i swear. Has anyone seen this condition? Can sensed errors, etc. trigger a change dynamically like that? Our phone vendor hasn't seen it before - thought I'd throw it out to y'all. We changed it back to 'In-Service' and it's working fine for now. Appreciate any feedback.

3

MiVoice Office 250/Mitel 5000 / Re: Voicemail Attachments

« on: March 24, 2015, 07:16:37 PM »

Indeed it is..........and one of the first things we tried, to no avail (sadness)

4

MiVoice Office 250/Mitel 5000 / Re: Voicemail Attachments

« on: March 23, 2015, 02:42:18 PM »

Thanks, dwayneg- your suggestion helped us determine the issue is probably with our 3rd-party mail solution (Kerio), as all other methods of viewing VM messages from the Mitel system show the attachment as a WAV file (pure IMAP, webmail, etc.). Kerio provides an extension that snaps into Outlook. Per their support team, Mitel's failure to populate a field in the voice message inhibits their extension from determining the correct attachment file name, namely>  Content-Disposition: voice-message; attachment; filename="". As far as we know, they are the only ones looking here for the file name. It appears other email clients are looking here> Content-Type: audio/x-wav; name="vm Fri Mar 20, 2015 08:22 AM.wav". This information is visible when viewing the source of an email. So I guess we're screwed unless someone knows how we can train the Mitel system to populate the filename portion of the Content-Disposition field.

5

MiVoice Office 250/Mitel 5000 / Voicemail Attachments

« on: March 19, 2015, 01:16:32 PM »

Hi all,
We've been running a Mitel 5000 system (V5.0.16.0) for about three years now without issue. Recently however, voicemails that are delivered to users Outlook mailboxes arrive as randomly named .tmp files (i.e. att908E.tmp). We've been saving them as .wav files in order to listen to them. Could swear they used to appear as .wav attachments (or similar), and we could open/listen directly from within the email. What determines the file type that these messages get sent/attached as? Or am I hallucinating, and save-as/rename is SOP? Thanks for any suggestions.