Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Setting up Voice Mailboxes.

« on: March 20, 2015, 10:32:25 AM »

Hi
One again thanks for the update. I have checked system speed and Associate numbers and my extension is not in there.
In relation to your other comment regarding the auto attendant, im not too sure what you mean here. My internal number points to the VM hunt group and this works, problem is my external number is different to my internal one so i would have to create an additional mailbox for it which is what im trying to avoid.
I have tried forwarding on DDI calls to the internal number but this did not work.

So my layout so far is

Internal 1043 set to no answer and Busy diverts to the VM Hunt Group 6100 and then to my mailbox
External 3243 comes in to the phone as a seperate line. This is where I need to amend so that 3243 goes to my VM.

I have a feeling your going to tell me i need to set up a new Hunt Group here for this to work.....

Thanks again for your advice

2

Mitel MiVoice Business/MCD/3300 / Re: Setting up Voice Mailboxes.

« on: March 20, 2015, 07:36:50 AM »

Thanks for the replies. Ok so I think I have part of it solved.

I have been able to set up and configure the internal VM and this is now working, However my DDI number is different.
I now need to find where my DDI is located and find a way of pointing this at the VM. Has anyone come across this before?

3

Mitel MiVoice Business/MCD/3300 / Re: Setting up Voice Mailboxes.

« on: March 19, 2015, 10:39:30 AM »

Thanks for the replies.
I have checked the call forwarding and I have set it to forward to what i believe is the pilot number and it does answer but does not take the call to the mailbox but an automated system that asks if i know the number to dial it or for assistance go to an operator.

As for Call Routing, we have the Call routing alternatives but none of these seem to go to the message center.
So im almost there but now need to work out what the message center / pilot VM number is.
Is there an easy way to find this?

4

Mitel MiVoice Business/MCD/3300 / Setting up Voice Mailboxes.

« on: March 16, 2015, 10:19:56 AM »

Hi
Sorry if this has already been discussed however im new to the forum and new to the MCD. If you can help I would be really grateful.
So heres my issue.
I have logged on to the MCD console and created the mailbox.
I am on extension number 1043 so have configured the mailbox number as 1043 (following the pattern of the ones that are already there) put in my name details and in extension also put 1043.
I have been able to dial the voice mail port and set up the mailbox with my personal details however I feel like im missing something.

I have dialed the mailbox from internal and external numbers but it does not go to VM.

I have tried to activate the call forwarding but it will not activate.
The information i have read online says it should just default to VM but it doesn't.

Am I missing something really obvious here?

I am using a 5320 Ip Phone but we also have 5312s on the network. It also includes an ACD