Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Busy tone not stopping after call ends

« on: December 28, 2020, 05:27:03 AM »

Cos option

Return Disconnect Tone When Far End Party Clear
 Was set to YES.
Changed to NO. Problem solved :-)

2

Mitel MiVoice Business/MCD/3300 / Busy tone not stopping after call ends

« on: December 28, 2020, 05:22:22 AM »

Hi all!
Can someone tell me how can I release the Line after one of the callers hang up?

For now it's -
1) Ext A talks to Ext B. (hands free mode)
2) Ext A hangs up.
3) Ext B hears Busy tone. ('TXX BUSY' on screen). And busy tone keep going untill timeout after 30 sec (Busy tone Timer I think).
Or I manually shut it down by pressing cancel or "hands free" button.

How can I achieve this?
1) Ext A talks to Ext B. (hands free)
2) Ext A hangs up.
3) Ext B hears Busy tone for 5-7 sec. and then releases the line. (Or release immediately)

I'm using MCD 6.0. Phones are Mitel 5340.
Can someone  please point me where to dig?


Thanks!

3

Mitel MiVoice Business/MCD/3300 / Re: Routing extensions to different SIP trunks

« on: November 30, 2020, 11:39:51 PM »

Hello,
Yes, it's clear :-) Thanks sunspark!

Unfortunately sarond is right, I've got MCD 6.0 and limited on 6 routes per list.
Will try to upgrade asap.

Thank you gentlemen! You really helped a lot!
Regards, Tim

4

Mitel MiVoice Business/MCD/3300 / Re: Routing extensions to different SIP trunks

« on: November 30, 2020, 10:54:02 AM »

ok try to use in this cas another method : interconnect number.

trunk 1 : interconnect 1
trunk 2 : interconnect 2


group 1 : interconnect 3
group 2 : interconnect 4


group 1 can use only interconnect 1 and 4 ( 4 to be able to call internal number group2)
group 2 can use only interconnect 2 and 3 ( 3 to be able to call internal number group1)

Ok, stuck again (facepalm)
Thanks sunspark!

I'm able to grant/block trunks access for groups. Also groups still able to call each other.

But I can't figure out how to route them to their trunks by same prefix.
I'm got ARS dig. dialed "9". And it can point only on one trunk.

As result:
Group1 allowed for Trunk1 and succesfully calling for "9"+PSTN.
Group2 is dialing for "9"+PSTN and simply getting dropped, as it forbidden for Trunk1 in Intercon.restrictions.

Sorry for lack of understanding.

5

Mitel MiVoice Business/MCD/3300 / Re: Routing extensions to different SIP trunks

« on: November 30, 2020, 10:06:57 AM »

ok try to use in this cas another method : interconnect number.

Thanks, will google it out, try and reply :-D

6

Mitel MiVoice Business/MCD/3300 / Re: Routing extensions to different SIP trunks

« on: November 30, 2020, 09:47:28 AM »

hello ,

you need to use network zone in this case , not COR/ARS

Hello, sunspark, thanks for reply!
You mean using location based routing?

Sorry, not clearly explained. Trunks are PSTN gateways. So, when group of users (group1) dial 9+local PSTN number they must go through trunk-1. Trunk2 for group2 etc.

Tried Location Based Routing, and its works for DNs and speedcalls. But when I try to use LBN as prefix - its fails.
For example, LBN is "9" (LBN pref - 100). Im dialing "9" + Local PSTN number (xxx-xx-xx).
Im expexting to have 100+9+xxx-xx-xx on ARS route. but getting SIP 404.
MCD catching only 100+9 instead of 100+9+xxx-xx-xx.

7

Mitel MiVoice Business/MCD/3300 / Routing extensions to different SIP trunks

« on: November 30, 2020, 07:29:45 AM »

Hello,
totally stuck with routing a group of extensions to a specific SIP trunk.

Got 8 branches registered to one MCD. Also got 8 SIP trunks for each branch. Trunk access is by prefix "9" and it's same for all.

I'm need to set up routing for something like this:
Extensions 1000-1099 dial 9XXXXXX and uses trunk-1.
Extensions 1100-1199 dial 9XXXXXX and going through trunk-2.
And so on.

I was able to make this working for 6 groups, with CORs on ARS routes and assigning them to ARS route list on dialed "9".
But there is only 6 alternative routes in 1 ARS route List form.

How can I do the same for 8 and more routes?
I suspect there is a better solution, than the ARS route lists.

Would appreciate for any help!

Thanks,
regards, Tim

8

Mitel MiVoice Business/MCD/3300 / Mitel MCD local streaming

« on: June 16, 2017, 04:57:01 AM »

Hi all! I have another silly question :-))

Is there some options to disable local streaming for local, non teleworker, devices? I need rtp from local devises to path through MCD. Something like disabled local streaming option for MBG tw users.

Thank you!

9

Mitel MiVoice Business/MCD/3300 / Re: MCD CDR/SMDR problem

« on: November 16, 2016, 01:00:04 AM »

Hello Ralph!
Sorry, I misled you 
I'm using Xnet trunks for this calls from remote MCD's to Central.
The only thing, I haven't made Xnet trunk's from central MCD to remote MCD's.

For now, I have made all Xnet connections. Have to wait for a while, to see if it worked out.
Thank you!

Hello, Petr!
About enabling more SMDR options:
Billing system is waiting for standard options, i have turned on when setting billing.
Enabled Options is:
(Options are in SDS)
DASS II - Call Charge Information Provided      No
Extended Digit Length                                      No
MCD - Report Transfers                                      All
Network Format                                              No
Report Account Codes                                      Yes
Report Incoming Calls                                      Yes
Report Internal Calls                                              Yes
Report Meter Pulses                                              No
Report Outgoing Calls                                      Yes
SMDR Meter Unit Per Station                              No
SMDR Record Transfer                                      No
System Identification                                      101
Time Change Reporting                                      No
Twenty-four Hour Time Reporting                      No
ANI/DNIS/ISDN/CLASS Number Delivery Reporting      No
SMDR Real Time Reporting                              No
OLI Node ID Format for Incoming Trunk Calls      No
Extended Time To Answer                              No
SMDR File Transfer                                              No
Standardized Network OLI                              No
Standardized Call ID Format                              No
Suite Services Reporting                                      No
Report Internal Unanswered Calls                      No
SMDR Extended Reporting Level 1                      No
Report Attendant Name                                      No
Account Code Reporting for Internal Calls      No
Tag Call Reporting                                              No
Tag Call Identifier                                              1
Path Reporting for Internal ACD2 Calls              No
Number of destination address digits to mask      0
SMDR Extended Reporting Level 2                      No
Two B-Channel Transfer Reporting                      No
External Hot Desk User Reporting                      No
Suppress Initial SMDR Record with Account Code Entered Timer      5
Location Information Reporting                      No

I have never met this problem before, until last month. All calls were processed with these SMDR options.
Anyway, I will try to enable options you have recommended. At least I can see changes in CDR for this month.
__________________


Thank you very much gentlemen! 
I will UPD as soon as I get details for calls for next 10 days.

Regards, Timur

10

Mitel MiVoice Business/MCD/3300 / MCD CDR/SMDR problem

« on: November 08, 2016, 06:49:22 AM »

Hello, could somebody kindly help me with a strange problem with the CDR / SMDR in MCD cluster?
There are a cluster of several MCD's with a single gateway to gsm provider located on "central MCD".
Calls from remote MCD passes by Direct Ip routes to the "central MCD" and overlook the gsm network.
There billing system connected to each MSD via telnet.

The problem is that there were lost calls, which are displayed in the billing system without Calling party.
When parsing SMDR on each MCD following picture appears in CDR:
__________
Normal Call from remote MCD
"Central MCD"
09/30 10:07P 00:00:21 X999      77471791800               A                         101                       
09/30 10:07P 00:00:18 X999  015 987471791800                                        101 
"Remote MCD"
09/30 10:07P 00:00:19 3032      987471791800              A X999                    108 

So, we can see that user 3032 dialed 987471791800.
Billing system is taking CDR record from Remote MCD and processes it
According to the values "101" and "108" I can determine which PBX involved in this call.
101 is Central
108 is one of remote MCD.
__________
Lost Call
"Central MCD"
09/30 10:24P 00:01:43       018 987777769847                                        101                       
09/30 10:24P 00:01:43           77777769847               A                         101     
"Remote MCD"
There is no records according to this "called party"

Strange call. I can see it on central MCD's CDR and provider call detalization. But can't find out which user made it.
__________
The record structure is similar if the call came from any of the remote MCD, but there is no identifier for Direct IP link/route "X999" . Also, there is no any records with this calls "called party" on other Remote MCD's CDR.
It turns out that the problem is in SMDR settings, but I can not figure out where exactly. It's not a global problem, due fact that there are normal remote calls.

Need help :-)
Thank you!

P.S. Sorry for my english

Regards, Timur