Messages

1

Mitel SX200, SX2000, and older SX platforms / Dialing conflct from AA

« on: April 03, 2015, 11:54:35 AM »

We have a customer with a 200 CX, version 5.0.1.11. They are using single digit mailboxes (transfer type) to route calls from the main greeting. Press 1 for sales, 2 for support, etc.  They are also using 2 digit extensions, (NOT my idea!), starting with 1's, 2's, and 3's. They have been getting complaints recently that when a caller tries to dial extension 11, they are going to menu option 1 or dialing 21 but going menu option 2. This has been in place for several years and hasn't been a problem until recently. I have tried numerous calls and haven't been able to duplicate it  yet, but the customer states they getting complaints of mis -routed calls constantly

Question 1.
has anyone had an issue like this before and were you able to resolve it?

Question 2.
what happens if I change the mailbox length in form 49 from 2 digit to 3 digit? Do I lose all the existing programming and have to start from scratch?
My thought is to change them to 3 digit extensions 1xx and not using single digit MB 1 for a menu option

2

Mitel Software Applications / Re: MiCollab Client not showing phone presence

« on: March 20, 2015, 01:48:02 PM »

I scheduled the MCD to reboot again overnight. When the users came in the next morning, all was working perfectly...

3

MiVoice Office 250/Mitel 5000 / Re: hot dial on a sl port

« on: March 20, 2015, 01:15:04 PM »

Set the House phone option for the SL phone to yes. Then set the house phone day/night to a hunt group with the extensions it's needs to ring. Now when someone presses the call button on the speaker, it will go off hook and ring the hunt group

4

Mitel Software Applications / MiCollab Client not showing phone presence

« on: March 05, 2015, 08:56:13 AM »

I upgraded a customer site last night to MiCollab 6.0.424.0 and their MiVoice Business to 13.0.1.28. After he upgrades the MiCollab clients were only able to use chat. They did not show the phone Icon for the other users. I had this happen once before and restarting the PBX Proxy service on the MiCollab resloved the problem, but not this time.

I tried closing down one of the clients and now it wont load at all. Has anyone else seen this happen after an upgrade before?

thanks in advance!

5

Mitel SX200, SX2000, and older SX platforms / Message Length

« on: February 25, 2015, 02:39:06 PM »

Hello All,
Is there a way on a 200ICP embedded voice mail to limit the length of a message that can be left in a users mailbox?

Thank you

6

MiVoice Office 250/Mitel 5000 / Re: Boot process

« on: February 23, 2015, 12:18:03 PM »

We had to get a new flash card, license it, and load the database

7

MiVoice Office 250/Mitel 5000 / Re: Boot process

« on: February 16, 2015, 04:00:20 PM »

Just as an update, it was the flash card that was bad.

Haven't attempted to connect to the USB-B port yet - didn't have the correct cable

Should have one here in a couple of days and will try it then

8

MiVoice Office 250/Mitel 5000 / Re: Boot process

« on: February 12, 2015, 09:58:46 AM »

Thank you both for the information. I'll give it try!

9

MiVoice Office 250/Mitel 5000 / Boot process

« on: February 11, 2015, 02:48:24 PM »

Is there a way on the 5000 HX to watch the boot up process other than what is shown on the display?

We recently too our demo system to a customer for a demonstration and now it won't boot up all the way. You see all the processes starting, then they show stopping. Eventually the whole process starts over again. Tried reseating the main card and the flash card but it didn't help.  I would like to see if we can determine exactly where the boot process fails.

thanks