Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Increase the ring time

« on: February 06, 2015, 12:43:39 PM »

Ralph, i have been looking through the COS options on my server.  I cannot find anything that says ring timer in the options.  Can you tell me where it is located?

2

Mitel MiVoice Business/MCD/3300 / Re: Increase the ring time

« on: February 06, 2015, 11:47:17 AM »

No. it just drops,  if someone is calling the store from the outside.  If it is internal, it gets transferred back to where it was transferred from.

3

Mitel MiVoice Business/MCD/3300 / Increase the ring time

« on: February 05, 2015, 05:06:29 PM »

Hello, i work in a retail environment and we have pickup groups located through the store.  There is an analog line that is attached to a bell with about 4 phones in each group.  When a call comes into the store it is transferred to a pickup group which triggers the bell. Any one in the group can answer the bell by pressing a few key strokes.  What is happening is if the bell is not answered after 4 rings the call is lost if no one answers the bell.  How can i increase the ring count from 4 to about 8 rings which would give the sales men enough time to answer the bell?  We are currently using a Mitel 3300 MXe.

Thanks,
cbburro