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MiVoice Office 250/Mitel 5000 / Re: Mitel Phone Manager
« on: March 19, 2015, 11:56:31 AM »
We have migrated from Xarios Phone Manager to the new Mitel 4.1 Phone Manager.
One of the reasons was due to the integrated softphone features - The plan was to have some staff using softphones as the business grows.
I myself am a softphone user and previously used Mitel Unifed Communicator with Xarious phone managers, but there was no integration between the two and looking up numbers was slow.
I would say that anyone looking to make the switch should wait for the bugs to be sorted!
Problems we’ve experienced:
System speed dials stop displaying – restart of client required
Toaster window (call progress window) stops appearing – while annoying for someone with a physical phone; softphone users are unable to answer calls or end a call they have made – restart of server is required.
Toaster window (call progress window) does nothing when you click to answer an incoming call – – restart of client required
Server hangs – when a fault needs to be rectified by means of a reboot of the server; the server hangs on ‘shutting down’. I can only assume it can’t stop a Mitel service – killing power to the server and then restarting is the only resolution.
Softphone does not feature the option to ring from speakers – while it may not be a problem for those that constantly have a headset on; it does mean that others in the office can hear it ringing if the person is away from their desk or if the user has taken their headset off and is not looking at their screen, they do not know they have an imbound call – this was a feature in Mitel UC….I have no idea why they didn’t include this.
The software comes bundled with Jarba Control Centre, yet there are no Mitel Phone Manager config settings to import into it, so you can’t use the answer button of the headset to answer a call – setting the softphone vendor/name to anything other than ‘none (audio only)’ in the Jabra software, will cause all sorts of issues.
In short, Xarios Phone Manager was rock solid. Mitel Phone Manager acts like a beta program, with further work to be done one it.
One of the reasons was due to the integrated softphone features - The plan was to have some staff using softphones as the business grows.
I myself am a softphone user and previously used Mitel Unifed Communicator with Xarious phone managers, but there was no integration between the two and looking up numbers was slow.
I would say that anyone looking to make the switch should wait for the bugs to be sorted!
Problems we’ve experienced:
System speed dials stop displaying – restart of client required
Toaster window (call progress window) stops appearing – while annoying for someone with a physical phone; softphone users are unable to answer calls or end a call they have made – restart of server is required.
Toaster window (call progress window) does nothing when you click to answer an incoming call – – restart of client required
Server hangs – when a fault needs to be rectified by means of a reboot of the server; the server hangs on ‘shutting down’. I can only assume it can’t stop a Mitel service – killing power to the server and then restarting is the only resolution.
Softphone does not feature the option to ring from speakers – while it may not be a problem for those that constantly have a headset on; it does mean that others in the office can hear it ringing if the person is away from their desk or if the user has taken their headset off and is not looking at their screen, they do not know they have an imbound call – this was a feature in Mitel UC….I have no idea why they didn’t include this.
The software comes bundled with Jarba Control Centre, yet there are no Mitel Phone Manager config settings to import into it, so you can’t use the answer button of the headset to answer a call – setting the softphone vendor/name to anything other than ‘none (audio only)’ in the Jabra software, will cause all sorts of issues.
In short, Xarios Phone Manager was rock solid. Mitel Phone Manager acts like a beta program, with further work to be done one it.