Messages

1

Mitel MiVoice Business/MCD/3300 / Mitel Integrated Wireless Headsets - Volume control

« on: January 12, 2011, 06:55:21 PM »

Users are complaining that the volume on our new Mitel integrated headsets does not stay up from call to call.  It always sets to 2.  The COS for the line is set to remember the volume and does work well for the handsets just not the wireless headset.  Anyone seen this?

Thanks,  Paul

2

Mitel MiVoice Business/MCD/3300 / Re: Setting up SRC with the 3300

« on: November 12, 2010, 04:32:09 PM »

That was it!  I can now see those extensions setup in the SRC and the CRE is now able to record the calls.  Thanks so much to everyone for helping me out.  I love this forum! 
Paul

3

Mitel MiVoice Business/MCD/3300 / Re: Setting up SRC with the 3300

« on: November 12, 2010, 02:13:23 PM »

I have set that ACD phone now into TW mode, but am still getting the error.  Might the SRC need to be rebooted?  Or might it need some time.  Boy you guys are alot more helpful than Mitel so far!  Thanks.  I will still watch it. 

4

Mitel MiVoice Business/MCD/3300 / Re: Setting up SRC with the 3300

« on: November 10, 2010, 08:40:34 PM »

No, the phones are ACD phones through the 3300.  My understanding is the SRC is supposed to be getting all the voice traffic from the 3300.  Then the CRE server we have will pull off the streams we want to record.  Mitel is taking there time getting back to us on the issue and I have third party vendors waiting.

5

Mitel MiVoice Business/MCD/3300 / Setting up SRC with the 3300

« on: November 09, 2010, 03:49:26 PM »

For some reason we are getting an RTP timeout from our CRE which sees the SRC just fine.  Is there some step in the SRC setup we missed that the 3300 MXe is not sending the voice traffic over?

Thanks.