Messages

1

Aastra - MiVoice Office 400 and MiVoice MX-One / Bricked 6863?

« on: March 20, 2017, 09:54:49 AM »

A 6863i stopped working for a client and their Positron system, so I brought it back to my office to diagnose the issue.

Although it power's up via PoE, it will not obtain an IP address via DHCP.

So I put it into Web Recovery mode, and now it shows a 169.x.x.x address (what a device gives itself if it doesn't obtain anything), and I can't connect to it with a workstation set to the same subnet.

And now I can't get the phone to do anything but boot into Web Recovery mode.

Took it apart to see if there's any obvious damage (it's out of warranty), and looks pristine.

Any suggestions?

This is the 2nd 6800 series phone I've had issues with (the first was a 6867, that completely died).


Cheers,

David

2

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: 6800i phone firmware experiences?

« on: February 02, 2017, 08:49:19 AM »

Sad that with 1200+ views, nobody has any opinion.

I guess buying Aastra did actually kill the open market for these phones.

And the firmware is still buggy. No updates since mid 2016.

RIP Aastra.

3

Aastra - MiVoice Office 400 and MiVoice MX-One / 6800i phone firmware experiences?

« on: January 30, 2015, 04:45:27 PM »

I am one of the Aastra partners grandfathered into the Mitel program, and testing the 6867i phone this week I am finding some functionality is buggy. DTMF and initiating calls from software are 2 of the glaring problems I'm seeing - both of which work fine with the 5700i series phones.

Googling for others with similar issues finds relatively few others reporting problems, but I suspect this may be simply due to the newness of the phones and lack of widespread use.

In any case, I have concern that the 6800i series will never be what the 5700i phones were to me and other IP telephony VAR's - i.e. good, configurable VoIP end-points to use with non-Mitel switches.

Anyone have opinions / experiences they'd like to share?

4

Introduction and Announcements / Re: Added Aastra Forum Board

« on: January 30, 2015, 04:38:45 PM »

Perhaps changing the name of the Aastra Forum to something like "Open Channel" makes sense now that the Aastra phones are rebranded to Mitel?