Messages

1

Mitel MiVoice Business/MCD/3300 / Cisco VCS - Mitel 3300 SIP Trunk

« on: July 15, 2015, 04:04:21 AM »

Hi all,

After a little assistance setting up a trunk between Cisco VCS and our Mitel 3300 controller (running 7.1 PR1).

I've configured the Mitel as a SIP neighbour in Cisco VCS and configured the relevant SIP Peer Profile, Trunk Attribute & ARS in the Mitel controller. There's no challenge for authentication.

I have calls from the Mitel system to our VCS gateway working and calls from the VCS to *internal* extensions working fine. However when trying to dial externally from one of the video conferencing units, I get a SIP response 404 not found.

The Mitel controller can't locate 002XXXXXXXX@domain.com - this should push the call out via an ISDN trunk (prefixed 0).

I have public network access via DPNSS enabled as well as public network to public network connection allowed in the COS and referenced the relevant COS in the trunk attribute.

Am I missing any steps to get the Mitel to route calls prefixed with 0 over a SIP trunk out via our ISDN circuits?

Cheers

2

Mitel MiVoice Business/MCD/3300 / Re: Changing System Administrator Mailbox

« on: January 19, 2015, 09:36:30 PM »

That got me up and running, very much appreciated!! 

3

Mitel MiVoice Business/MCD/3300 / Re: Changing System Administrator Mailbox

« on: January 19, 2015, 03:42:53 AM »

Hi Sarond,

Thanks for getting back to me so quick. So that worked to a degree, let me get into the option to edit the mailbox. Upon entering mailbox "99999" it says the mailbox is invalid, yet in MCD the mailbox extension is 99999. Any ideas?

Cheers

4

Mitel MiVoice Business/MCD/3300 / Changing System Administrator Mailbox

« on: January 19, 2015, 12:48:08 AM »

Hi,

Running MCD 5.0 SP2 I'm unable to change the system mailbox number. Basically the end user has managed to change the mailbox number from 999 to 99999 through logging in with the admin mailbox password instead of the manager password. I've attempted to change the mailbox number back through MCD however it doesn't allow me to make changes to the admin mailbox. I've also dialled in and used the manager, admin and tech pass codes to attempt to change it via the IVR (through option 2) however it says the system isn't set-up to perform this task.

Any ideas?

Thanks