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Mitel Software Applications / Re: Unified Communicator Advanced Call recorder location wav files.
« on: February 02, 2015, 02:59:44 AM »
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2
Mitel Software Applications / Unified Communicator Advanced Call recorder location wav files.
« on: January 29, 2015, 07:12:16 AM »
Hi,
Is there somebody that knows, where the wav file (s) are stored locally on the disk?
In the Unified Communicator Advanced, there is a option, to record the call.
When looking @ the official Mitel guides, you will see the following quote "Call recording (calls are recorded as WAV files on the user’s computer)".
Ok, however nothing to find on the default location on the location where the file (s) are located.
Can someone, share a light on this?
Many thanks in advance.
Patrick
Is there somebody that knows, where the wav file (s) are stored locally on the disk?
In the Unified Communicator Advanced, there is a option, to record the call.
When looking @ the official Mitel guides, you will see the following quote "Call recording (calls are recorded as WAV files on the user’s computer)".
Ok, however nothing to find on the default location on the location where the file (s) are located.
Can someone, share a light on this?
Many thanks in advance.
Patrick
3
Mitel Software Applications / Re: Prairiefyre Server status not refresing
« on: January 14, 2015, 05:18:15 AM »
Just for your information, I rebooted the Mitel Contact Center server this morning.
And all our troubles are solved magically , even the Message queening is returned to normal.
Issue solved.
And all our troubles are solved magically , even the Message queening is returned to normal.
Issue solved.
4
Mitel Software Applications / Prairiefyre Server status not refresing
« on: January 13, 2015, 10:14:11 AM »
Hi,
A quick question, to you guys over here.
We have the following issues with our Mitel Contact Center (Prairiefyre),
1. Message Queuing, is building up towards 100000, so limited the KB size to 2 kb.
Database has no, blocking issues, and was found healthy.
2. Some Contact Center Clients, having the issue that their status is not refreshing and stays marked as logged off.
Strange thing is that the are logged on, they can make and receive calls in their group.
3. When you receive a call with the Mitel Contact Center, there is no ringing sound?
You see only the popup, indicating that there is a incoming call?
YourSiteExplorer version 6.0.31.34.0.
Thanks for your answers.
A quick question, to you guys over here.
We have the following issues with our Mitel Contact Center (Prairiefyre),
1. Message Queuing, is building up towards 100000, so limited the KB size to 2 kb.
Database has no, blocking issues, and was found healthy.
2. Some Contact Center Clients, having the issue that their status is not refreshing and stays marked as logged off.
Strange thing is that the are logged on, they can make and receive calls in their group.
3. When you receive a call with the Mitel Contact Center, there is no ringing sound?
You see only the popup, indicating that there is a incoming call?
YourSiteExplorer version 6.0.31.34.0.
Thanks for your answers.
5
Introduction and Announcements / Re: Introducing myself
« on: January 10, 2015, 05:41:47 AM »
Yes, so it's all a bit the same with the support off Mitel in complex setups.
A nice example was our Contact Center application-server, we needed to reboot several times a week.
So Mitel desised that we had to update to version 6.0.23, ok planned this update.
After the update, we were unable to create users on the Contact Center server?
Advise from Mitel was, run the wizard again or install the complete server again?
Second problem that we encountered was the that the MSN queues, where filling up, with the result that the local SQL stopped working?
So, we did ourself a bit off searching on the internet, and according to the KB pages, this was a known issue witht this version. So we did the update towards the latatest version 6.030, and all our issues has been solved. And the system is running smootley now, good to knwo that we are not the only ones.
Patrick
A nice example was our Contact Center application-server, we needed to reboot several times a week.
So Mitel desised that we had to update to version 6.0.23, ok planned this update.
After the update, we were unable to create users on the Contact Center server?
Advise from Mitel was, run the wizard again or install the complete server again?
Second problem that we encountered was the that the MSN queues, where filling up, with the result that the local SQL stopped working?
So, we did ourself a bit off searching on the internet, and according to the KB pages, this was a known issue witht this version. So we did the update towards the latatest version 6.030, and all our issues has been solved. And the system is running smootley now, good to knwo that we are not the only ones.
Patrick
6
Introduction and Announcements / Introducing myself
« on: January 09, 2015, 10:15:49 AM »
Hi everyone,
I 'am Patrick from Belgium, we have implemented the whole Mitel backend equipment.
In to our existing Lan network, we had several bumps on the road to pass.
We are now on this road, nearly two years, and all our backend servers are in place.
A small technical overview, off our complex architecture.
We have two, virtual vMCD's one in Canada the other in Brussel.
Two virtual vMBG's, same positioning like above.
Several local Mcd's, placed in all our bigger offices.
And lost both our vMAS servers are the same placed in both major datacenters.
On top off this complex situation, we have installed also the Mitel Contact Center solution.
Build all callflows in to the Visual call flwo center solution for all our offices.
So both our vMBG's are used, for our Telworkers, Contact Center softphones and the Unified Communicator Advanded softphones. Also just updated all our virtual servers, and MCD's to the highest level version. The problem that we still are encoutering is the lack off knowledge off local partners. However, sometimes we are encoutering issues, so we let our partner create a ticket on the Mitel helpdesk. We have already past the Belgian, and Dutch Mitel helpdesk, due to the complexity off our setup. Our partner can make tickets directly to the helpdesk in the UK, but also there we see the lack off knowlegde sometimes. Are we alone in this? So meaning when you swith from basic setup, to a complex situation and setup . Even Mitel, cannot provide you with a suitable solution. Is this ringing a bell somewhere with you guys, and what do you do then?
Kind regards
Patrick
I 'am Patrick from Belgium, we have implemented the whole Mitel backend equipment.
In to our existing Lan network, we had several bumps on the road to pass.
We are now on this road, nearly two years, and all our backend servers are in place.
A small technical overview, off our complex architecture.
We have two, virtual vMCD's one in Canada the other in Brussel.
Two virtual vMBG's, same positioning like above.
Several local Mcd's, placed in all our bigger offices.
And lost both our vMAS servers are the same placed in both major datacenters.
On top off this complex situation, we have installed also the Mitel Contact Center solution.
Build all callflows in to the Visual call flwo center solution for all our offices.
So both our vMBG's are used, for our Telworkers, Contact Center softphones and the Unified Communicator Advanded softphones. Also just updated all our virtual servers, and MCD's to the highest level version. The problem that we still are encoutering is the lack off knowledge off local partners. However, sometimes we are encoutering issues, so we let our partner create a ticket on the Mitel helpdesk. We have already past the Belgian, and Dutch Mitel helpdesk, due to the complexity off our setup. Our partner can make tickets directly to the helpdesk in the UK, but also there we see the lack off knowlegde sometimes. Are we alone in this? So meaning when you swith from basic setup, to a complex situation and setup . Even Mitel, cannot provide you with a suitable solution. Is this ringing a bell somewhere with you guys, and what do you do then?
Kind regards
Patrick
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