Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Looking for help on Mitel 3300 and Nupoint voicemail integration

« on: February 20, 2015, 06:58:10 AM »

Hi Mbrike,

You can find the document attached with Saroj's reply to me on Dec 23. That's the document I found very useful for my configuration

 Reply #4 on: December 23, 2014, 06:01:56 AM »

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Mitel MiVoice Business/MCD/3300 / Re: Message indicator light wont turn on in the mitel 3300 with nupoint

« on: January 14, 2015, 06:16:45 AM »

As soon as I call NuPoint voicemail and once I enter the mailbox, it prompts me to leave a voice mail rather than access to view the messages left in the mail box and access to delete, like that. So I am not sure if someone leaves a voice mail how to check that message. Please help.

3

Mitel MiVoice Business/MCD/3300 / Re: Message indicator light wont turn on in the mitel 3300 with nupoint

« on: January 13, 2015, 10:05:59 AM »

Thanks Sarond!! In my case, I have configured it on MCD and did not associate that in MAS. After doing that I see MWI lamp gets turned on when I leave voice mail.

But sorry again to bother, I am not sure how do I turn off. I always login to voice mail from the specific phone (going into settings and choosing voice mail), to turn off MWI lamp. But I see using that way I could login only into the embedded voice mail and in NuPoint voice mail.

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Mitel MiVoice Business/MCD/3300 / Re: Message indicator light wont turn on in the mitel 3300 with nupoint

« on: January 12, 2015, 07:55:00 AM »

I am also facing the same problem and the MWI lamp does not get lit when I leave voicemail for the mailboxes configured in NuPoint.  I have "Message Waiting 1" configured as "Mitai Messaging" and still it does not help. I can see MWI lamp lit if I use embedded voice mail or use FAC. Looks like there is some config in MiCollab missing since problem is specific to NuPoint scenario only.

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Mitel MiVoice Business/MCD/3300 / Re: Looking for help on Mitel 3300 and Nupoint voicemail integration

« on: January 02, 2015, 10:43:07 PM »

Thanks Sarond for figuring that out. I was misguided by another source not to check that out. When I checked out that option and activated the configuration, I see 3300 appearing in PBX menu and the integration thus worked. Once again thank you very much for the timely help and support! Wish you a very happy new year!!

6

Mitel MiVoice Business/MCD/3300 / Re: Looking for help on Mitel 3300 and Nupoint voicemail integration

« on: December 30, 2014, 07:25:34 AM »

Thanks Sarond. I followed your document. However I am stuck at one point -

When I tried to add lines (under Line Group), I do not see anything under the PBX drop down menu (where the document says we need to see 3300 ICP that was added)

I tried again by removing network element and adding it again as well. After adding network element, I went to "NuPoint Web Console", clicked the "Activate Offline Configuration" and then clicked "Commit Changes & Exit". After that I got "Your Offline config has changed and you must activate the config to apply the changes to your system" and I clicked "activate". It shut down NuPoint services and prompted that " Activation completed successfully and the system will soon be operational".

Then did "View system configuration" but still do not see ICP details in it.

May be I am missing something or I am doing something not in the correct way. Appreciate if you can explain me a little bit on that.

Thanks!!

7

Mitel MiVoice Business/MCD/3300 / Re: Looking for help on Mitel 3300 and Nupoint voicemail integration

« on: December 23, 2014, 03:50:58 AM »

Hi,

Appreciate any input on this. We need to get this setup done at the earliest and I am not getting clear-cut help on the Mitel-NuPoint integration anywhere. Thanks!

8

Mitel MiVoice Business/MCD/3300 / Re: Looking for help on Mitel 3300 and Nupoint voicemail integration

« on: December 22, 2014, 06:58:53 AM »

Hi,

Appreciate any input on this. We need to get this setup done at the earliest and I am not getting clear-cut help on the Mitel-NuPoint integration anywhere. Thanks!

9

Mitel MiVoice Business/MCD/3300 / Re: Looking for help on Mitel 3300 and Nupoint voicemail integration

« on: December 18, 2014, 01:24:18 AM »

Hi,

Any quick help on this highly appreciated!! Thanks!!

10

Mitel MiVoice Business/MCD/3300 / Looking for help on Mitel 3300 and Nupoint voicemail integration

« on: December 17, 2014, 06:42:39 AM »

I am trying integrate Mitel 3300 with Nupoint voice mail and I am stuck in half way and do not know how to proceed ahead. 

I have done the following so far and looking for help further on:

On Mitel 3300:
1.   Under License and Options – Extended hunt group is set to YES
2.   Under System Feature Settings – configured Registration access code as *** and Replacement access code as ###
3.   Under CoS - Created separate CoS for incoming & outgoing Nupoint ports having enabled COV/ONS/E&M Voice Mail Port, HCI/CTI/TAPI Call Control Allowed, HCI/CTI/TAPI Monitor Allowed, Public Network Access via DPNSS, and Do Not Disturb Permanent
4.   Under Multiline IP Sets - Created IP end points (either as 5020 or 5240) (believe these will be useds as ports by NuPoint?)
5.   Under Hunt Groups – Created a hunt group with hunt group type as Voice Mail
6.   Then, when I try to add the IP end point created as the Hunt Group Member, I am not able to do that. When I enter the member and click Save. The dialog window disappears and I do not see it gets saved.

On MiCollab:
1.   Under Users and Services – added Network Element with Type as Mitel 3300 ICP, with IP as Mitel 3300 ICP IP, with Registration/Replacement code as *** and ### respectively, with COS created for Incoming Nupoint ports in Mitel 3300, with Call Forward Destination number as Hunt Group created in Mitel 3300
2.   Under Users – Created user with Authentication details
3.   Under Phones – Clicked Add new Phone. Selected Phone Type as Mitel 3300 ICP Phone, Device Type as 5020/5240 and Number as the Hunt Group member (the same IP end point created in Mitel 3300) but I got error saying “Your request cannot be complete…” and if I check “Details” I find ICP Error: Phone already programmed on ICP.
4.   Under Offline configuration – I can see Mitel NuPoint Messaging with IP details under Network Elements. I tried to add line group with Line group number 1, Name as “Voice Mail”, Application as NuPoint Voice, User Interface as NuPoint Voice. And then, tried to add Line Dialogue, but I do not find any option under PBX drop down.
5.   Also if go into Nupoint webconsole and view “Offline configuration” I do not see any ICP IP address (however by the above error I could see Micollab is talking to Mitel 300 ICP since it is throwing error like phone already programmed on ICP)

As you can see I am stuck and not sure how to proceed further on both Mitel 3300 and MiCollab. I am sure I am missing something but could not figure out what. Any help for me is really appreciated!!

11

Mitel MiVoice Business/MCD/3300 / Re: RAD/MOH Treatment Interflow Dialing List is not working

« on: December 17, 2014, 06:40:32 AM »

Thank you bluewhite4. You are right. I did not program list 1. I will check that out and let you know soon.

Thank you Sarond for your suggestion. I will try that too.

12

Mitel MiVoice Business/MCD/3300 / Re: RAD/MOH Treatment Interflow Dialing List is not working

« on: December 16, 2014, 08:26:35 AM »

I am wondering if I can get any help to my question above? Thanks!

13

Mitel MiVoice Business/MCD/3300 / RAD/MOH Treatment Interflow Dialing List is not working

« on: December 10, 2014, 07:16:07 AM »

I am trying to execute the following call scenario and found that interflow dialing does not work. Please let me know what I have to do to make it work. I do need another clarification as to whether it is possible to program 0 in the interflow dialing list (as the below test case requirement says)? I could only enter anything greater than 0.

Call Scneario:
1. Ensure no other agents are logged into queue and a PSTN number (ABC) is programmed for zero in the interflow dialing list
2. Log one ACD agent into an ACD queue. Set ‘Make Busy” to ensure calls will remain in queue to receive RAD/MOF treatments.
3. Call from another PSTN number (XYZ) to Mitel ACD Path
4. PSTN (XYZ) should hear RADS then MOH. Depending how long the caller is in queue, they should hear multiple RAD messages.
5. Press zero from the remote DUT.
6. PSTN (ABC) should ring. Answer call.

I tried this configuration in ACD path: “Release Digit Receiver After Recording” set to yes for Recording 1, Path interflow dialing list for recording 1 as 1, Interflow enabled YES, Interflow Point Directory Number as PSTN (ABC). When I execute the scenario, I always see recording keeps playing unless Interflow timeout happens (if specified) and pressing 1 does not make PSTN (ABC) ringing.