Messages

1

Mitel MiVoice Business/MCD/3300 / No Such Entry in Phone Book

« on: November 03, 2015, 11:05:55 AM »

Hi - Mitel 3300Mxe MCD 5 - a senior member of staff has reported an issue where he looks up a name using a 5235 IP Set and gets No such Entry occasionally, then another day it works - I cannot replicate the issue - I am trying his set and others to test but never happens to me.  I am starting to think user error, but this guy is very intelligent so I am thinking has anyone else ever seen this sort of issue?  any help gratefully received. Thanks

2

Mitel MiVoice Business/MCD/3300 / Re: Password history policy

« on: May 18, 2015, 10:11:54 AM »

Many thanks Ralph 

3

Mitel MiVoice Business/MCD/3300 / Password history policy

« on: May 18, 2015, 07:22:57 AM »

Good day - please could anyone help?
Does the Mitel 3300 MCD 5.0 have any sort of password history policies?

IE does it remember the last 24 passwords used for each Login ID?  and prevent use again?

This is a question our auditors are asking.

Thanks in advance

4

Mitel MiVoice Business/MCD/3300 / Re: ACD path number out of service and RAD not playing

« on: December 04, 2014, 09:19:28 AM »

Thanks - The system has been setup using a 'dummy' agent group so to play RAD greetings I believe - I inherited the setup and understand this was done by a mitel engineer - might be a bit old school method but works well for all my other queues.
I have followed the method for my new queue, followed the hunt group setup, the path setup and just changed the required fields to relate to new agent group, answer point etc. 
Doug

5

Mitel MiVoice Business/MCD/3300 / Re: ACD path number out of service and RAD not playing

« on: December 03, 2014, 01:01:09 PM »

Not sure if that is worth trying as other hunt groups are setup exactly the same (with same class of service) and they are playing the RAD greeting to me when dialed.
I have noticed some vm ports going into DND mode however - but not the ones I am using for my new RAD hunt group
Doug

6

Mitel MiVoice Business/MCD/3300 / Re: ACD path number out of service and RAD not playing

« on: December 03, 2014, 10:06:44 AM »

No active features on hunt group number
Dial hunt group number 5405 returns a dial tone
dial all four vm ports 7909,7910,7919 and 7920 all play the RAD greeting 11
odd eh...
Doug

7

Mitel MiVoice Business/MCD/3300 / Re: ACD path number out of service and RAD not playing

« on: December 03, 2014, 05:48:47 AM »

Ralph - all four vm ports are showing no active features and service level: Full
Bit of strangeness with our 3300mxe on MCD5.0 SP2 PR2 Active sw load 11.0.2.66 in that when I have deleted a set and then try to add it later it boots up to 'Set locked out, contact sys administrator' or something similar.  I do wonder if our system needs a reboot or something to cure this and my problem with the new hunt group and ACD path.  It has not bee rebooted in several months or even a year.
Thanks Doug

8

Mitel MiVoice Business/MCD/3300 / ACD path number out of service and RAD not playing

« on: December 02, 2014, 01:11:18 PM »

Hi - Newbie here, please excuse if this has been answered before.
Trying to setup a new queue and get the hunt group to play the RAD greeting
Have setup new queue and hunt group with 4 VM ports - all set to correct RAD set - vm ports used 9,10,19 and 20
When I dial the hunt group number I get dial tone back.
When I dial the ACD path number it returns out of service.

I am missing some thing obvious I am sure.

Please any help much appreciated - Thanks