Messages

1

MiVoice Office 250/Mitel 5000 / Extension ring 3 phones

« on: April 20, 2022, 01:05:39 PM »

Hi, I have a VIP user who needs his phone to ring 3 extensions. I use DEE but this will only let me specify 2. He needs to be able to internally appear to dial from his ext 224 so a hunt group wont work.. Can anyone advise what I can do here?

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MiVoice Office 250/Mitel 5000 / Re: Redirecting conference assistant

« on: July 26, 2018, 06:40:41 AM »

Thanks all, I think I'll just reject the number!

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MiVoice Office 250/Mitel 5000 / Redirecting conference assistant

« on: July 25, 2018, 11:00:03 AM »

Hi, we use the Mitel conference assistant a lot. It's setup on extension 1020 and also has a DDI assigned to it.

I've noticed that my internal users have started to dial the external DDI to access it, which is obviously taking up two SIP channels for each caller.

I've tried creating a route group so that when the external DDI is dialed, an associated facility group dials the conference assistant, but it's not working as I just get ARS is unavailable when testing.

Can someone give me some guidance on how to achieve this please!

4

MiVoice Office 250/Mitel 5000 / Re: Disable screensaver on 5360

« on: April 23, 2018, 06:06:57 AM »

Tried that. Even created an empty profile and then one just with help.. And done a delete base load each time, but still it's appearing...

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MiVoice Office 250/Mitel 5000 / Re: Disable screensaver on 5360

« on: April 22, 2018, 12:08:04 PM »

Sadly not..

The option here is 4 hours / 15 mins / 10 mins / 5 mins (default option) or 1 minute.

The only other option is to set  the dimming level. Sadly off or disable isn't an option...

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MiVoice Office 250/Mitel 5000 / Disable screensaver on 5360

« on: April 22, 2018, 05:42:05 AM »

Hi, we've just upgraded our 250 to version 6.3.

The Mitel screensaver has come back on all our 5360's. I've tried deleting it from the application profiles assigned to the phones and deleting the base load as per old guidance on this forum, but it doesn't solve it.

Can anyone tell me how to disable again?! My users find it really distracting. More importantly, they all hotdesk and will forget to check if they're logged in if they're distracted by the pictures!

Any help would be great.

7

MiVoice Office 250/Mitel 5000 / Re: Forwarding hunt group calls to mobile

« on: November 12, 2015, 06:32:20 AM »

Hi, just wanted to come back and say that this approach is working! I finally implemented it yesterday. Many thanks for taking the time to come up with a valid solution, not even our provider thought of this approach.

8

MiVoice Office 250/Mitel 5000 / Forwarding hunt group calls to mobile

« on: October 13, 2015, 07:09:54 AM »

Hi all, here's another one that's leaving me stumped!

Our main switchboard DDI goes to a hunt group so that if reception don't answer then one of the admin team will get the call. In the evenings, our receptionist may be away from her desk so wants to forward all calls to a company mobile so that she can answer calls. No one else in the hunt group is around so don't necessarily need to call them.

When I tried a simple forward from her extension, it works if you dial her extension directly, but does not forward hunt group calls.

Someone advised me to try using a CRA to a phantom extension which forwards to her mobile. When I try that her phone rings and says "Invalid forward destination" and rings as normal.

Is there any simple way I can get our switchboard DDI number to forward to mobile at the press of a pre programmed button for her. I've tried using DEE but no luck there either.

Sadly we use day/night mode so can't use that either!

9

MiVoice Office 250/Mitel 5000 / Caller CLI

« on: September 23, 2015, 03:24:52 PM »

Hi, currently whenever any of our users press 9 for an outside line, the caller ID number we use is our main reception number. Some of my users want to have the option to be able to make calls with their DDI number as the CLI. Is it possible to set up our system so that pressing 8 for an outside line will dial out via the same SIP trunks but use the different (non-default) CLI.

Thanks in advance..

10

MiVoice Office 250/Mitel 5000 / Number re-writing

« on: August 10, 2015, 04:27:45 PM »

hi all. In the UK, we have lots of directory enquiry numbers which vary in cost. They are all 6 digit numbers and always start with 118.

The most popular one is 118118 but as you can imagine, it's also the most expensive, and I'm talking £££ for just a few minutes.

What I would like to do is redirect any call to a 118*** number to 118365 automatically which is much cheaper. We do use ARS but I can't see how I do this. Can anyone give me any details!

11

MiVoice Office 250/Mitel 5000 / Re: Voicemail press 0 announced transfer

« on: May 11, 2015, 02:02:08 PM »

Thanks, the Auto Attendant Transfer Prompt has disabled it!

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MiVoice Office 250/Mitel 5000 / Re: Voicemail press 0 announced transfer

« on: May 11, 2015, 02:53:37 AM »

All mine are set to No.. we still get it.

13

MiVoice Office 250/Mitel 5000 / Voicemail press 0 announced transfer

« on: May 09, 2015, 06:24:16 AM »

Hi, we would like to start using the feature where callers can press 0 during a voicemail greeting to transfer them to an alternative extension.

I've noticed that when we do it, the caller gets an electronic greeting saying "Please hold while your call is transferred to extension xxx". Can anyone tell me how I surpress this message?

14

MiVoice Office 250/Mitel 5000 / Re: Mitel Phone Manager

« on: February 25, 2015, 07:07:42 AM »

We upgraded from Xarios to this but are horrified to see that when someone is on a call, rather than just get their presence marked as busy, everyone can see the number (internal or external) of the person they are speaking to. Mitel have advised that this "feature" cannot be disabled. I therefore cannot role this out to my users.

15

MiVoice Office 250/Mitel 5000 / Re: Program a button(5340e) to Forward all calls to outside number

« on: January 16, 2015, 08:37:38 AM »

We do this. You would need to use one of their speed dial locations and then program it with 3559xxx# where 355=your feature code to forward calls and xxx is the phone number. Then assign the speed dial to a button on the phone.