Messages

1

Mitel MiVoice Business/MCD/3300 / Re: continuous tone when answering calls - E2T card errors

« on: March 10, 2017, 06:01:17 AM »

We have in use 3x PRIs at the moment and dont recall this problem when we used to have 60 channels.
Is there anyone aware of the E2T requirements for 3xISDN30 ?

2

Mitel MiVoice Business/MCD/3300 / continuous tone when answering calls - E2T card errors

« on: March 07, 2017, 09:32:04 AM »

Hello,

For some time it happens sort of random as day but I think in the same timeframe: 10:00 - 10:15 AM - that for inbound calls ACD agents gets continuous tone when answering.
In the logs I see something like this:

Warning   2017/Mar/07   10:03:43   CSC   Unexpected ResultInvokeAck - Task: CscRequest type: CSC_OPEN_TX has failed for message ID 0xfb2f1926 and connection ID 0xf2f1219. Sending NACK to client.
Error   2017/Mar/07   10:03:43   CSC   Unexpected ResultresourceGetReply - Task: CscCritical Audio resource(s) could not be acquired, connection terminated.
Error   2017/Mar/07   10:03:43   CSC   Unexpected ResultresourceGetReply - Task: CscFailed to acquire T2E resource
Error   2017/Mar/07   10:03:43   E2tProxySp   Unexpected Result->E2tProxySpImpl::Handle_E2T_GET_PORT_ACK()Media Controller indicated FAILURE in hdr.success field: 3
Warning   2017/Mar/07   10:03:43   E2tProxySp   Receive: When sending the command E2T_GET_PORT_ACK The following unexpected error occurred MCT_E2T_RESOURCE_NOT_AVAILLine=0 Channel=0 TransactionId=0x81
Warning   2017/Mar/07   10:03:43   E2tSp    MCT_Process_E2T_Get_Port - E2T_FIRST_GET - no available E2T resources!
Warning   2017/Mar/07   10:03:43   E2tSp    no free channels
Warning   2017/Mar/07   10:03:43   CSC   Unexpected ResultInvokeAck - Task: CscRequest type: CSC_OPEN_TX has failed for message ID 0x872f1924 and connection ID 0x72f1216. Sending NACK to client.
Error   2017/Mar/07   10:03:43   CSC   Unexpected ResultresourceGetReply - Task: CscCritical Audio resource(s) could not be acquired, connection terminated.
Error   2017/Mar/07   10:03:43   CSC   Unexpected ResultresourceGetReply - Task: CscFailed to acquire T2E resource
Error   2017/Mar/07   10:03:43   E2tProxySp   Unexpected Result->E2tProxySpImpl::Handle_E2T_GET_PORT_ACK()Media Controller indicated FAILURE in hdr.success field: 3
Warning   2017/Mar/07   10:03:43   E2tProxySp   Receive: When sending the command E2T_GET_PORT_ACK The following unexpected error occurred MCT_E2T_RESOURCE_NOT_AVAILLine=0 Channel=0 TransactionId=0x81
Warning   2017/Mar/07   10:03:43   E2tSp    MCT_Process_E2T_Get_Port - E2T_FIRST_GET - no available E2T resources!
Warning   2017/Mar/07   10:03:43   E2tSp    no free channels

Then everything is fine during the day. Any idea why ? Thanks

3

Mitel MiVoice Business/MCD/3300 / Mitel SIP trunk

« on: November 18, 2014, 02:08:02 AM »

Hi, I'm trying to create a SIP trunk and the provider is telling me setup the From field to IP address.
At this moment I'm sending by default the internal domain.

Where can I configure this OPTION ? Thanks