Messages

1

Mitel MiVoice Business/MCD/3300 / Call Waiting Announcement

« on: November 16, 2014, 12:50:11 PM »

Hello

Our customer would like an announcement to be made after 7 rings, something like the below

(start) 7 rings - thank you for calling, our lines are busier than usual, we should be with your shortly, (back to start)

Could someone give me a top level overview of how i may be able to do this, i know we can setup a VM Information Mailbox but im not sure how to get it back to the start.

Many thanks
Francis

2

Mitel MiVoice Business/MCD/3300 / Re: Call routing first alternative

« on: November 14, 2014, 12:23:30 PM »

Thanks, i'll give that a go.

3

Mitel MiVoice Business/MCD/3300 / Call routing first alternative

« on: November 11, 2014, 11:28:44 AM »

Hello

We would like to configure the phones so that if a person calls a number of their direct line i.e. 01642 100123 and that person is engaged or there's no answer it should divert to the reception ring group.

I've configured this through call routing first alternative and works fine if someone calls their direct dial. However what we find happens now is if someone calls the main line number 01642 100100 and then someone from reception tries to transfer that number to extension 123 and that person is engaged or there's no answer it will also route the call back to the reception ring group where another receptionist can pickup the phone which then causes a lot of confusion.

i.e. rather than just applying to external to DDI, it's also applying to external to internal transfer from the reception. although the call routing is only set for DDI.

If someone does an internal to internal call when the person is busy it just says caller busy which is correct.

Sorry if this is confusing, hopefully it will make sense.

4

Mitel MiVoice Business/MCD/3300 / Re: System Administrator VoiceMail Box

« on: November 07, 2014, 08:03:28 AM »

I managed to sort this one myself by enabling TUI from the VM Options Form.

5

Mitel MiVoice Business/MCD/3300 / System Administrator VoiceMail Box

« on: November 07, 2014, 07:01:31 AM »

Hello

Im trying to configure our Voicemail boxes to use the default greeting, at the moment users are asked to create a personal greeting, if they say no then they are kicked from the system.

I can see we can do this from the Express Messenger telephone administration and using a technician code. However when I try logging into the System Administrator Mailbox and press option 2 I get the message "the system isn't configured to support this feature at this time"

I've tried this on two other systems and it works fine. I believe I must be missing something from this installation but im unsure what it could be.