Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Failed Hard Drive - Need Image to reinstall - 3300 CX ii

« on: July 07, 2015, 06:11:01 PM »

Correct and the Mitel partner who set up the system initially is not around anymore (or bought it off the grey market and was never certified in the first place).  The closet partner is 200+KM away.  I'm in talks with them to get the files.  Thanks.

2

Mitel MiVoice Business/MCD/3300 / Re: Failed Hard Drive - Need Image to reinstall - 3300 CX ii

« on: July 07, 2015, 02:14:14 PM »

I saw the recovery instructions but can't find the rom anywhere.  The mitel site only seems to have product info sheets.  Can you provide a link to the download site?

3

Mitel MiVoice Business/MCD/3300 / Failed Hard Drive - Need Image to reinstall - 3300 CX ii

« on: July 07, 2015, 01:50:43 PM »

I'm assuming that the hard drive is cooked in my clients Mitel 3300 CX ii as it just goes into a boot loop and when I connect to the console I see "
_Src/dosFsLib.c : Malformed boot sector. Offset 0, value 0.
0x41bc900 (tAppStartup): D:/CMViews/ICP3300_12.0_CMView2/System/vxImages/vxImgCommon/vxImgCommon_Src/dosFsLib.c : Ensure this device is formatted and partitions are properly handled.
0x41bc900 (tAppStartup): D:/CMViews/ICP3300_12.0_CMView2/System/vxImages/vxImgCommon/vxImgCommon_Src/dosFsLib.c : Malformed boot sector. Offset 0, value 0.
0x41bc900 (tAppStartup): D:/CMViews/ICP3300_12.0_CMView2/System/vxImages/vxImgCommon/vxImgCommon_Src/dosFsLib.c : Problem finding volume data, trying to use the next block as boot block."

Problem is I inherited this system and have no idea where to get an image/rom/software to load on a new disk.  Can anyone point me in the right direction?

4

Mitel MiVoice Business/MCD/3300 / Re: How do I forward busy/No answer or get voice mail to pickup an extension?

« on: November 05, 2014, 03:09:12 PM »

Nevermind.  I found the option under "Call Routing -> Call Handling -> Call Rerouting" 
Now to figure out DND.

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Mitel MiVoice Business/MCD/3300 / Re: How do I forward busy/No answer or get voice mail to pickup an extension?

« on: November 05, 2014, 02:58:11 PM »

On the set that does forward to voicemail, Call forward is set to "Disabled".  How can I tell what method is used on that set or DID to send it to voicemail?

6

Mitel MiVoice Business/MCD/3300 / Re: How do I forward busy/No answer or get voice mail to pickup an extension?

« on: November 05, 2014, 02:42:06 PM »

OK I checked the Call forward on a set that is going to voice mail and one that is not.  In both cases the call forwarding profile is set to None. How can I tell what method was used to forward calls to voice mail on the old sets?

7

Mitel MiVoice Business/MCD/3300 / Re: How do I forward busy/No answer or get voice mail to pickup an extension?

« on: November 05, 2014, 02:30:17 PM »

Sounds easy enough but again I'm a noob at Mitel.  How do I access Call forwarding?  How do I give access to a DN? Once the DN has access how to I enable the feature from the set?  Is there an administrators guide or a crash course somewhere I can learn this stuff?

8

Mitel MiVoice Business/MCD/3300 / Re: How do I forward busy/No answer or get voice mail to pickup an extension?

« on: November 05, 2014, 01:33:37 PM »

Under "Call reroute first alternative"  I have 23 pages of "Normal" for every option and none of the first alternative numbers or Directory numbers match any of my DN's or DID's.  I'm guessing this means the last IT company used the "Superkey" method.  What is required to do this?  Do I need a programming set?

9

Mitel MiVoice Business/MCD/3300 / How do I forward busy/No answer or get voice mail to pickup an extension?

« on: November 05, 2014, 01:03:30 PM »

I inherited a Mitel 3300 CX ii from a previous IT firm that was managing my clients site.  I am not familiar with the Mitel nomenclature, menu structure or programming in general.  So far I've been able to figure out how to add users and devices, add numbers to the PRI program create voice mail boxes and copy keys to new phones with relative ease.  One thing that I have not been able to figure out is how to get the voice mailbox to answer on busy or no answer.  Where is this in the menu?  Is this under the user and devices configuration or the voice mail configuration?  What is Fwd Busy/No ans called in the mitel world?  is this a class of service setting?  if so why is it that the new extensions have the same class of service as the old extensions and the voice mailbox doesn't answer?

Any assistance would be appreciated.

Jes