Messages

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Mitel Software Applications / How to Redirect MICC Default web page without breaking

« on: September 24, 2024, 05:18:18 PM »

Im trying to get the MICC default page that shows  "Windows Server" and "Internet Information Service". I want to hide it so that if they access micc page using the fqdn name only without adding ignite or ccmweb. It gets redirected to either Ignite or just say forbidden.

Any Idea about how to do that. I tried to do the http redirect and have it go to ignite but it ends up like looping.

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Mitel MiVoice Business/MCD/3300 / Re: Help for a solution on calls stuck on the last logged in ACD agent left by user

« on: August 19, 2024, 09:05:59 AM »

I mean, if we dont use the option to log out the last peron. Is there any other solution?

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Mitel MiVoice Business/MCD/3300 / Re: Help for a solution on calls stuck on the last logged in ACD agent left by user

« on: August 16, 2024, 02:17:10 PM »

What would be the best setup for this then, in our case that we cant have the "ACD Make Last Agent Unavailable on No Answer" enabled. How do I deal with calls already ringing on an ACD agent that already went home.

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Mitel MiVoice Business/MCD/3300 / Re: Help for a solution on calls stuck on the last logged in ACD agent left by user

« on: August 14, 2024, 11:17:18 AM »

There's a setting in System Options ACD Make Last Agent Unavailable on No Answer - it would affect the settings on all of your queues. The only catch is if they're on Make Busy it's not going to send the agent the call to miss but still keep the queue open.

If there is a call waiting in queue and the agent is on make busy then would the interflow kick in?

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Mitel MiVoice Business/MCD/3300 / Re: Help for a solution on calls stuck on the last logged in ACD agent left by user

« on: August 13, 2024, 02:58:14 PM »

Additional Question, If we change it so that it will log out the last agent. Will that affect Hot Desk users and get logged out when they missed a call?

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Mitel MiVoice Business/MCD/3300 / Re: Help for a solution on calls stuck on the last logged in ACD agent left by user

« on: August 13, 2024, 01:28:23 PM »

If the last agent stays logged in and does not answer the call do you want them to be logged out so the calls with follow path unavailable?

If it only take effect on a specific queue and only just that one queue the agent belongs to then yes, but if it will affect the the other department's queue then that's something that I want to avoid. Its not something I can decide by myself if that will be the case.

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Mitel MiVoice Business/MCD/3300 / Help for a solution on calls stuck on the last logged in ACD agent left by user

« on: August 13, 2024, 11:30:56 AM »

We have a department that is 24/7 and has 3 different queue for 3 different teams. By default our the Last agent logged in will not be logged out if a call comes in. I setup an "interflow" and there is No overflow but there is "path unavailable answer point directory number" to try and have some sort of reroute when no one is answering.

The Issue I have during testing is that, the interflow only works if if there is an active call and the agent is busy. if the phone is just ringing then the call is stuck to the phone. When there is no agent logged in the path unavailable reroute works. Its the scenario that the calls is just ringing to an agent that I need to work out.

Is there something I am not doing right? Is there any other solution beside changing the system wide settings to allow last agent logged in to be logged out? 

8

Mitel Software Applications / Micollab Messages Dictionary

« on: July 16, 2024, 11:30:36 AM »

Is there a way to edit the dictionary that is built in to the micollab application? We have someone added a misspelled word to the dictionary and wants to remove it.

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Mitel MiVoice Business/MCD/3300 / Re: What would your best practice for setting up firewall rule for the MBG

« on: May 21, 2024, 01:25:38 PM »

Ok thanks for the insight, I'll review the document again and pit it against on what we have. Thanks again!

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Mitel MiVoice Business/MCD/3300 / Re: What are the best option to do a firmware update on Teleworker phones

« on: May 16, 2024, 02:02:08 PM »

That's good to know, I'll test it out and capture some logs to see if it does goes to that port. Thanks!

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Mitel MiVoice Business/MCD/3300 / Re: What would your best practice for setting up firewall rule for the MBG

« on: May 16, 2024, 10:22:56 AM »

Yes I did, are they considered the best practice then?

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Mitel MiVoice Business/MCD/3300 / Re: What are the best option to do a firmware update on Teleworker phones

« on: May 16, 2024, 10:21:20 AM »

doesn't hackers usually use the tftp protocol to gain access to servers for this case which is the MBG server and why tftp is usually not considered safe to allow through the firewall.

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Mitel MiVoice Business/MCD/3300 / What would your best practice for setting up firewall rule for the MBG

« on: May 16, 2024, 09:23:45 AM »

What would your best practice for setting up firewall rule for the MBG???

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Mitel MiVoice Business/MCD/3300 / Re: What are the best option to do a firmware update on Teleworker phones

« on: May 16, 2024, 09:19:36 AM »

wouldn't that protocol be unsecured? Is there a way for something like sftp or https setup on MBG to have the phones updated?

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Mitel MiVoice Business/MCD/3300 / What are the best option to do a firmware update on Teleworker phones

« on: May 15, 2024, 07:02:00 PM »

Is there another way beside the TFTP to update the firmware on teleworker phones?