Messages

1

Mitel Software Applications / Re: 3300 matai mwi exchange 2010 MWI issues

« on: November 19, 2014, 03:52:16 PM »

We may have fixed this.

We changed the IMAP4 connections setting in exchange 2010 from the default 16 to 200.  Then we restarted the imap4 service.  We did this to both exchange nodes.

This may have fixed our issue.  But we earlier changed the following:

We also have a special service on our Baracuda load balancer, we changed the session time out from 60 to 120.  Also under system settings, changed the tcp connections timeout from 900 to 120.

We have yet to undo these Baracuda settings.

I have seen quite a few posts on this issue elsewhere on the internet with no answer.  This was how we fixed our issue.  Hope this helps someone.

2

Mitel Software Applications / Re: 3300 matai mwi exchange 2010 MWI issues

« on: November 14, 2014, 02:06:00 PM »

We use Advanced UM on all the VM boxes.

3

Mitel Software Applications / 3300 matai mwi exchange 2010 MWI issues

« on: November 14, 2014, 11:39:36 AM »

When testing, we can leave a voice mail, the MWI is instantly lit, and we get an email with the voicemail as an attachment.  We then open the attachment, listen to the voice mail, then delete the message in outlook.  The mwi is still lit on the phone and the voicemail is still available on the phone itself.

We have tried cached mode and online mode.  Outlook 2010 and 2013.  With and without the NuPoint plugin.

We are using MATAI for MWI and IMAP for connection to exchange.

What do we need to check to get this working.