Messages

1

Mitel MiVoice Business/MCD/3300 / Re: CXII to MXeIII... database conversion tool? help?

« on: December 12, 2022, 11:32:00 AM »

To EVERYONE!
Thank you for the information!!!

Much appreciated!

2

Mitel MiVoice Business/MCD/3300 / CXII to MXeIII... database conversion tool? help?

« on: December 01, 2022, 09:37:34 AM »

Hello folks!

I have a clustered client who currently has a CXII at one of their sites. It is getting weirdly flaky (i believe something happened physically to the Ethernet port in this box). The client has stock equipment... of which - a "spare" MXeIII. This site does have t1 trunking.
So here's my question...
Can I save the db of the CXII, and replace the hardware with the MXeIII controller? IS THERE A DATABASE CONVERTER type tool? Or will the DB work for both? I understand that their have to be AMC changes, but for the hardware... how do i make the database compatible between the two?
Please help!
Note: the platforms are both on 9.1 SP1 Mitel 3300.

geno

3

Mitel MiVoice Business/MCD/3300 / Migration from 8.0sp3 to 9.1sp1...ET2 Hell

« on: November 24, 2020, 04:22:55 PM »

Hello all!
I am posting to see if anyone else has the same issue that i am experiencing.
55+ site cluster.
Started the 9.1 migration, and now all of my MXE-III servers are blasting a "E2T comms alarm". Was I supposed to do something special for these?
The software is the same for both CXII and MXE. I also ran the "Upgradebootrom All" command. Issues have begun with calling/audio issues/admin group alarms etc.
Please advise!

Thanks

4

MiVoice Office 250/Mitel 5000 / Flagging to not allow callers to leave vmail for an extension

« on: April 14, 2020, 03:28:08 PM »

Question:

Is there a way to set/flag/un-flag an extension to ONLY ALLOW vmail messages to be left from INTERNAL calls (on a mivo 250/mitel 5000)?

Example: I call a business, it rings the receptionist (3 rings), forwards to group of phones (2 more rings), then reaches AA....
If someone puts in the extension X222 --> Collected digits ring 222. I don't want to turn off the vmail all together, but I want to make it so outside callers cannot REACH this phones vmail.

I know that if i set to "private extension/mailbox" they cannot use the Directory find-by-entry... features, but there has to be another way?

Please school me! 

5

Mitel MiVoice Business/MCD/3300 / 3300 Reverse Transfer from a console 5540 IP phone key appearance??

« on: February 06, 2019, 02:04:40 PM »

Hello all!

I am at a hotel, and they would LOVE to be able to pull the call into a phone at a back office if it is ringing at a console (front desk). I don't believe that this is possible, but would like some suggestions.
The Main number inbound goes to their AA Multi level which provides options. If they press 0, or do not pick an option they are forwarded to Extension 1000. Extension 1000 is a "Softkey Appearance" on their console phones (5540IP). The office manager wants the ability to take this call on her phone (6930IP) if the front desk is busy/helping folks/but still present.

I was going to build a first alternative rollover in the routing, to ring a group at the back desks, and have that point back to the desk. This option is NULL at this point. The manager insists that they needs to "reverse transfer" the call to the office phone.
Console 5540 IP phones wont allow the softkey 1000 (or what the extension is) to be reversed in a Pickup Group/Hunt group/Pers Ring Group at all.
I'm thinking that in this arrangement, it is not possible.

Google has failed me. The manual doesn't discuss details, so HERE I am.

Thanks in advance!!

G

6

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Paging...Tone?

« on: September 14, 2018, 03:56:11 PM »

They have an Overhead setup in their shop. This is for the office area, and I don't think they want to incur more costs.
I have a feeling that this system was explained having this over the sets tone precursor.
I haven't given up hope yet.

Thanks for your replies!

7

MiVoice Office 250/Mitel 5000 / Re: Can I replace a flaky Mitel 5000 with a new unit and keep my existing phones?

« on: September 10, 2018, 10:48:21 AM »

As said by TE above,
Yes. You can upgrade this system (i.e. software, etc.) or replace it with a new system/chassis/software/licensing/what have you.

I would definitely recommend that you get a certified tech out to take a peek. It sounds like some of the bells don't ring and the whistles stopped tooting.

I know that you want to be "cheap" with repair/reprogram attempts, but Google will lead you to disrepair.

Do what you must, when that all fails, come back and chat!

Cheers,
Geno

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MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Paging...Tone?

« on: August 23, 2018, 12:12:46 PM »

Not an option. He runs the business, and they page when calls are parked.

9

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Paging...Tone?

« on: August 22, 2018, 02:01:31 PM »

Thanks T.E., I was thinking that would be the worse case scenario.
Silly, but would work.

I appreciate the response.

G

10

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Paging...Tone?

« on: August 22, 2018, 10:40:06 AM »

On the Mitel 3300, this is called GROUP PAGING. It plays a tone prior to the page being heard on each handset.

On the Mitel MiVO250/5000, HOWEVER, I do NOT see GROUP paging as an option.

Please help!

Geno

11

MiVoice Office 250/Mitel 5000 / Mitel 5000 Paging...Tone?

« on: August 22, 2018, 08:30:40 AM »

I have a client who has hearing issues, and about has an accident everytime someone pages over the system. His hearing aids are turned up!
He has requested that we see if a PRECURSOR TONE will go to the deskset (Mitel 5330 IP set) speaker prior to the page being broadcast.
Does MITEL do this? Where would I find this? I have wracked my brain a couple times... and cannot find it. It is probably a Captain Obvious thing, so you know how that goes!

Thanks in advance!

Geno

12

MiVoice Office 250/Mitel 5000 / Re: Play Canned Messages over PAGING? Ideas?

« on: January 18, 2018, 02:04:02 PM »

Sweet!
So the codes entered would be provisioned in the Viking device, as well as the recordings would be in the viking device as well.
Thanks! You both have been an awesome help!
I'm gonna call Viking to see how many other solutions work like this and via SIP/IP as well. That way I can collaborate feature/function and pricing!
Thanks again to both of you!!!

***UPDATE***...
spoke to Viking. Perfect solution is the DNA-510. 5 messages (recorded by user) and 10 tones (if desired). 1 analog input (from the pbx), and DTMF signaling to tell it what to play!

Thanks again!!!!!!!!!!!!!!!

13

MiVoice Office 250/Mitel 5000 / Re: Play Canned Messages over PAGING? Ideas?

« on: January 18, 2018, 01:11:36 PM »

I do happen to have Analog ports available from the back of the system. BOTH LS ports AND SL ports.
What would change with the ATA example if the port was available? Just go off hook with trunk key, and then use dtmf key presses/tones to play/select different functions?

The description of what you put on here for calling the extension, and once connected entering a code/keypresses/dtmf would be ideal to play different messages etc.

I will have to call them and see what other solutions they have as well.

14

MiVoice Office 250/Mitel 5000 / Re: Play Canned Messages over PAGING? Ideas?

« on: January 18, 2018, 11:15:13 AM »

Viking PA-IP...?
I found this online. will do more research. I see that it is compatible with Avaya IPO AND Shoretel. but no Mitel. LOL
https://www.vikingelectronics.com/product_docs/DOD/505.pdf

On to the next step!

Thanks everyone.

15

MiVoice Office 250/Mitel 5000 / Re: Play Canned Messages over PAGING? Ideas?

« on: January 18, 2018, 10:54:26 AM »

Ace,

I don't have a Viking device yet. I was just curious what device/model it is that allows for this.

 I was trying to set up an 8568 key, that when you press it, opens a port (paging) that connects to the overhead speaker, but  also (simultaneously) rings-down to a CRA or recording and play it overhead. Like... "there's a fire in the building" or "shooter onsite" or whatever CANNED recording by key press.

I know this sounds far fetched, but if this Viking device that Tech stated will work, I would like to see this device before calling anyone, so I can make arrangements on using it instead.
Any work around without having to purchase more equipment would be better. I don't think that this scenario will work in the 5000.