Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Ring Group forward to ACD Path?

« on: October 13, 2014, 05:23:25 PM »

Thanks Ralph.  I have looked around in YourSite Explorer and can't find this, is it in the 3300 interface?  You'll have to excuse my lack of knowledge on this so thanks for using lay-terms!

2

Mitel MiVoice Business/MCD/3300 / Ring Group forward to ACD Path?

« on: October 09, 2014, 05:19:06 PM »

Hi All,

We recently terminated an employee that was setup to receive all calls for a specific ring group (ext 2201) when a customer hit Option #2.  I now need to ensure that when a customer hits option #2 that they are forwarded to one of our ACD paths (ext 2101).  I have tried to setup a forwarding profile and also tried to add extension 2101 to the group members and deleting the terminated employee's number but I get errors.  Any guidance on how can get this to work would be greatly appreciated!

Thanks,

Josh