Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Teleworker IP Change

« on: October 17, 2014, 02:38:19 AM »

On the Teleworker phone reboot and hold down the '7' key.
This will get into the menu to change to IP address for Teleworker, just follow prompts.

Sarond, thanks for phone instruction, just need switch side so can change external IP, Hopefully XMAN will advise on that., thanks

2

Mitel MiVoice Business/MCD/3300 / Re: Teleworker IP Change

« on: October 17, 2014, 02:36:39 AM »

Have  you a Mitel Border gateway in use or are you using a VPN? Normally teleworker will use MBG and its this address that is entered into the phone.

Hi XMAN, yep there is Border Gateway, so phone have external IP configured on them there is no VPN. how would we go about changing IP on Switch.

thanks for your response.

3

Mitel MiVoice Business/MCD/3300 / Teleworker IP Change

« on: October 16, 2014, 01:16:38 PM »

Hi All,

need some advise;

system is: Mitel Communications Director
Release: 4.2
Active Software load: 10.2.0.26.2
PLATFORM: CXi-II  512Mb

Phone model: 5320

Issue: there were 3 phone setup as Teleworker, external IP for switch has now changed due to relocation. Internal IP is same, Teleworker phones are not working, need to know where do we need to change the IP (detailed process if possible as not an active system user) also for phones.
Currently only have access to WEBPORTAL (dont have MITEL DB Programming installed - is there anywhere i can download this as dont have Mitel logins)

thanks in advance