Messages

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Mitel MiVoice Business/MCD/3300 / Users in spill ring group can't pick up calls

« on: October 22, 2014, 10:05:56 AM »

Here's an odd one for you.

Calls come in on ISDN to our 3300 on a hunt group at site 2. The Always Alternative rule for this hunt group sends the call to a hunt group on our 3300 at site 1, over an ADSL connection.

The call routing on the 3300 at site 1 rings a ring group at site 2 (Day Always Alternative), which then rings a ring group at site 1 (1st Alternative) after 8 seconds if not answered (defined in the class of service for the hunt group on the 3300 at site 1).

Now, agents at site 2 can pick up the call using the green call button on their 5320 handsets. Agents at site 1 can't use the same button to pick up the call. They have to press the green call button, press the hang up button, then press pickup to answer the call  (programmed as Call Pickup in their user profile - we use hot desk profiles by the way, to allow users to, well, hotdesk when needed).

What I'm trying to establish is if this is a fault, or the handsets are functioning in the correct way.

Thanks in advance all!

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Mitel MiVoice Business/MCD/3300 / Re: Smartphone SIP via MBG

« on: October 14, 2014, 05:28:07 AM »

Brilliant, thanks Ralph!

Say a user has a desk phone, and is using a SIP app on their mobile (grouped using a personal ring group), will they need two licences on the 3300, or just one?

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Mitel MiVoice Business/MCD/3300 / Re: Smartphone SIP via MBG

« on: October 06, 2014, 10:18:55 AM »

That's great, thanks Ralph!

Now, probably a bit of a basic question, but I'm guessing that I'll need an available licence on the MBG in order to get this to work?

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Mitel MiVoice Business/MCD/3300 / Re: Smartphone SIP via MBG

« on: October 06, 2014, 04:15:29 AM »

Hi Ralph,

Awesome, that sounds like the kind of thing I'm trying to do.

Could you share your settings? I'd be curious to see how you've configured your iPhone, as well as your MBG.

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Mitel MiVoice Business/MCD/3300 / Smartphone SIP via MBG

« on: October 03, 2014, 12:31:38 PM »

We've got a 3300, along with an MBG for a couple of Teleworkers with 5320 handsets. With the weather potentially getting worse in a month or so, I'm looking into solutions to allow our office workers to access our phone system via a SIP client on their smartphones, which will be a mix of iPhones and Android devices. This is for when they can't make it into the office due to snow.

Has anyone had any success doing this?