Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Using a 2nd Auto-Attendant on 3300

« on: October 03, 2014, 11:50:15 AM »

Ok, this seemed to work just now when I changed the settings in call re-routing.  I changed 400 for day and night from 1 to 3 and this then gave me the options for 1 for sales and 2 for service when I called.  unfortunately when I selected either of these 2 nothing happened so somewhere I need to tell it that 401 rings one group and 402 rings another group..

2

Mitel MiVoice Business/MCD/3300 / Re: Using a 2nd Auto-Attendant on 3300

« on: October 03, 2014, 11:14:39 AM »

Hi Ralph

They exist as users (user and device configuration), but ideally will want these forwarded on to ring groups.

I have changed the 401 and 402 mailboxes to transfer only

Tony

3

Mitel MiVoice Business/MCD/3300 / Re: Using a 2nd Auto-Attendant on 3300

« on: October 03, 2014, 10:27:34 AM »

Ah ok thanks.

Well have just tried it but am confident I have not done this correctly, but the best way to learn is to try.

1/ I have created 3 extensions, 400, 401 & 402 all with mailboxes.

2/ Gone into VM Mailboxes and set them all as Nodes

3/ Gone into VM Multi-Level Auto Attendants, edited extension 400 and added option 1 as 401 and option 2 as 402

4/ Logged into the mailbox for 400 and recorded a message saying press 1 for sales and press 2 for service

5/ logged into 401 and 402 mailboxes and recorded a "please hold" message

6/ Gone into System Speed Calls and diverted the number coming in (previously coming in on ext 524 and going out to a mobile number) to then go to extension 400

When I dial our number it rings once then says "the person you are calling has hung up".

Clearly done something wrong, can you direct me please?

4

Mitel MiVoice Business/MCD/3300 / Re: Using a 2nd Auto-Attendant on 3300

« on: October 03, 2014, 09:29:05 AM »

Thanks, both, for the answers.... I think I understand.  The limitation with the teldir is a bummer, as would like it to come up on the staffs phones who the call is being directed from, ie compan A sales, or company B service etc.

My take is thats not possible if the teldir is unavailable?

5

Mitel MiVoice Business/MCD/3300 / Using a 2nd Auto-Attendant on 3300

« on: October 03, 2014, 08:58:37 AM »

Hi All

Looking for some advice.  We have a mitel 3300 system here thats been set up by BT.  I have had previous experience with PBX systems so was hoping to be able to achieve what we wanted here, but it is somewhat confusing.

We currently have calls arriving at the system which are then presented with the auto-attendant to direct them to 1 for sales, 2 for service etc etc.  When the user clicks either of these options it goes to a ring group.

What we would like to do is add another voice attendant (with different options and voice) which directs calls to other ring groups within the same building.

Is this possible??

I have created an alternative voice greeting, but here is where my understanding of the logic falls short as I cant figure out how to direct the calls coming in on a different number to the correct voice prompt and therefore correct ring groups.

A schematic of call routing would be great here so I can follow the logic, if anyone can help I would appreciate it.

Note: neither of these voice attendants are multi-level

Thanks

Tony