Messages

1

MiVoice Office 250/Mitel 5000 / Re: Odd Call transfers/routing

« on: October 28, 2014, 02:34:56 PM »

Thank you guys! I defiantly appreciate your feedback. I'll dig around in those areas for a resolution.   

2

MiVoice Office 250/Mitel 5000 / Odd Call transfers/routing

« on: October 27, 2014, 10:54:35 AM »

Hi all, we are experiencing an odd issue with call routing. We have roughly 300 phones in our building and about 30 HG's. Periodically (handful of times /day) calls will get transferred to a single phone that was transferred to a HG. The phone transferred to is not in any HG or extension and when calls are sent over it maybe from any random HG that it was intended for. I have looked at the phones being forwarded, DND forward and from with the DB being forwarded. We are also unable to recreate the occurrence.
Any feedback or ideas would be appreciated. 

3

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Controller Registry location

« on: October 02, 2014, 05:59:35 PM »

We are having random phones reset periodically. This happens roughly 4 times a month and has been going on since at least first of the year. I confirmed errors logs and alarms and the cause is "/var/log/alarm.log
 Oct 2 12:05:49 Mitel5000 CP[27138]: System Reset Type = 'Major Reset Due to PS-BS Lost Connection'"
So, essentially,  I am looking to extend the heartbeat timeout.
The issue is very random, it may happen at night when very little traffic on the network or sometime during the day when we have a heavier load.
And we do not experience any other network connectivity problems on the network. 
Any feedback is appreciated. 

4

MiVoice Office 250/Mitel 5000 / Mitel 5000 Controller Registry location

« on: October 02, 2014, 04:47:10 PM »

Hi, could anyone help me out with where to find the location of the Controller Registry for Mitel 5000?
Thanks