Messages

1

Mitel Software Applications / Re: UCA Softphone call quality intermittant

« on: September 23, 2014, 10:43:06 AM »

Thanks all for your advice. It has been really helpful.  On another note, on the Mitel 5312 phones, how can I see what dhcp ip address has been assigned?

2

Mitel Software Applications / Re: UCA Softphone call quality intermittant

« on: September 22, 2014, 08:04:35 AM »

Thanks - how do I deploy MGB?  All of this sort of work should be done by our service provider, but they are not very proactive in trying to find a resolution.  hence why I have taken on this forum to find an answer.  Any help you can give, but please note my knowledge of what happens beyond an end user perspective is limited.  Thank you

3

Mitel Software Applications / UCA Softphone call quality intermittant

« on: September 22, 2014, 06:54:52 AM »

We have 20 users who are all intermittantly experiencing phone call quality issues, from sounding robotic to not being able to hear one another.

All broadband users have minimum of 5mbps up and down.  They are all using windows 7 Dell laptops.  They are all working from home, using netextender to gain access into our infrastructure.

What else could be the issue?

Thanks