Messages

1

MiVoice Office 250/Mitel 5000 / Re: An extension without a phone

« on: October 09, 2015, 01:44:22 PM »

dwayneg: That worked perfectly, I appreciate your help!

Have a great weekend!

2

MiVoice Office 250/Mitel 5000 / An extension without a phone

« on: October 08, 2015, 11:45:02 AM »

Good morning,

I've been tasked with setting up an extension (not a hunt group, I already tried that and they don't want it) for outside customers to call, that will be forwarded to someone else's extension, but if they don't answer, they want it to go to a different voicemail box.

For example:  You call 555-123-4567 ext 270 and it forwards to ext 221 but if I don't answer at 221 it dumps you into voicemail box 270.

I know how to do that by setting up an actual phone, but I don't want to waste a piece of hardware and I'm sure there's a way to do it without one.  Anyone that might be able to help? 

Thank you in advance!

3

MiVoice Office 250/Mitel 5000 / Re: Question about call recording in Real-Time?

« on: September 26, 2014, 07:21:40 PM »

Thank you for the tip...we have had RAC set up for a few years, but have always done our monitoring and recording through Reporter Real-Time so we've never used the Feature Code or the shortcut on our phones.  We do have a RAC Application that Mitel set up for us when we first set up call recording and that's what I have programmed into the Record a Call under my extension.

My extension under Record A Call says:
Mailbox: Associated Mailbox
Mailbox User-Key Ext: No
Application: 2510 (That's the Application I have that's called RAC)

On my phone, the shortcut for RAC is FAC 385, which is Record A Call.  When I pick up my phone and push that button, it says "IC to RAC" and all I get is dead air.  When I hang up, a voicemail immediately lands in my box and it's a recording of me. 

Thank you,

4

MiVoice Office 250/Mitel 5000 / Re: Question about call recording in Real-Time?

« on: September 19, 2014, 07:05:53 PM »

I opened a ticket with Mitel and they gave me access finally.   It wasn't the flag, we do our recording/monitoring through Reporter Real-Time and apparently you can't disable the notification in Real-Time, only when you record it through the phone and now that's not working properly.  It's Friday, 4:00 p.m. and I'm banging my head against the wall. 

When I first dialed the feature code for record a call it said the feature wasn't available.  I went into the DB and to my phone and the flags for RAC, I changed the Mailbox from "Associated Mailbox" to my extension, I left Mailbox User-Keyed Extension on "No" and I changed the Application to the RAC Application we set up when we first set this up. 

According to the Mitel tech, I should be good to go, however, now when I hit the special feature for RAC it says "IC to RAC" and records MYSELF! *Facepalm*

I appreciate any other suggestions you guys might have. 

5

MiVoice Office 250/Mitel 5000 / Re: Question about call recording in Real-Time?

« on: September 19, 2014, 02:36:46 PM »

Hmmm.  I don't have that option.  I have:

Devices and Feature Codes
File-Based MOH
Hunt-Group Related Information
Phone-Related Information
Timers and Limits
Trunk-Related Information

I've ran into this problem before where Mitel didn't give me permission to view everything, I wonder if that's what is happening here? 

6

MiVoice Office 250/Mitel 5000 / Re: Question about call recording in Real-Time?

« on: September 19, 2014, 11:51:52 AM »

Thank you for the assistance...I went in and navigated to:  System > Phone-Related Information > Flags and did not see the flags you mentioned.  Am I going to the wrong spot?

7

MiVoice Office 250/Mitel 5000 / Question about call recording in Real-Time?

« on: September 16, 2014, 01:44:54 PM »

Good morning - We are just noticing that when we set up supervisors to silent monitor their agents calls, it does not notify the agents they're being recorded, which is what we want.  When we do "record a call" though it DOES notify the agent AND the customer!  On the customer's end they hear four beeps and on the agents end the extension of the person recording their call flashes on their phone screen.  Is there a way to turn that off?

Any help is appreciated!  Thank you in advance.
Sarah

8

MiVoice Office 250/Mitel 5000 / Re: Associated to Non-Associated Boxes

« on: September 15, 2014, 06:01:40 PM »

Wow, I feel like it should be harder than that!  Thank you for your help, that worked.  I was putting WAY too much thought into it.

9

MiVoice Office 250/Mitel 5000 / Associated to Non-Associated Boxes

« on: September 15, 2014, 04:37:24 PM »

I feel like I've done this before, however, can't remember how...I have a mailbox that is currently associated to an extension.  I want to make it a non-associated box now and am wondering if that's possible without wiping the box and recreating it?

Any help is appreciated, thank you!