Messages

1

Mitel Software Applications / Mitel UCA 6.0 Client crashes when making and receiving a call

« on: January 21, 2015, 10:10:53 AM »

For the last week or two my Mitel UCA 6.0 client has been crashing whenever I make or receive a call. I went as far as to reinstall Windows 7 Professional and the UCA client crashed the first call received after the client was installed on the clean OS. Anyone have an idea of what could be happening?

Here is the entry in the Application Event Log:

Log Name:      Application
Source:        Application Error
Date:          1/21/2015 9:54:30 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      TIRL50.corp.tirllc.local
Description:
Faulting application name: UCA.exe, version: 6.0.327.0, time stamp: 0x53b51238
Faulting module name: ClientCore.ni.dll, version: 6.0.327.0, time stamp: 0x53b51217
Exception code: 0xc00000fd
Fault offset: 0x002e0dfb
Faulting process id: 0x13a4
Faulting application start time: 0x01d0358a16fd57fb
Faulting application path: C:\Program Files (x86)\Mitel\Unified Communicator Advanced 6.0\UCA.exe
Faulting module path: C:\Windows\assembly\NativeImages_v4.0.30319_32\ClientCore\77776c365d9b64111c4b60b3366f16ac\ClientCore.ni.dll
Report Id: 66fc9d07-a17d-11e4-8a61-446d57cc273b
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-21T14:54:30.000000000Z" />
    <EventRecordID>1373</EventRecordID>
    <Channel>Application</Channel>
    <Computer>TIRL50.corp.tirllc.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>UCA.exe</Data>
    <Data>6.0.327.0</Data>
    <Data>53b51238</Data>
    <Data>ClientCore.ni.dll</Data>
    <Data>6.0.327.0</Data>
    <Data>53b51217</Data>
    <Data>c00000fd</Data>
    <Data>002e0dfb</Data>
    <Data>13a4</Data>
    <Data>01d0358a16fd57fb</Data>
    <Data>C:\Program Files (x86)\Mitel\Unified Communicator Advanced 6.0\UCA.exe</Data>
    <Data>C:\Windows\assembly\NativeImages_v4.0.30319_32\ClientCore\77776c365d9b64111c4b60b3366f16ac\ClientCore.ni.dll</Data>
    <Data>66fc9d07-a17d-11e4-8a61-446d57cc273b</Data>
  </EventData>
</Event>

2

Mitel Software Applications / Re: MiCollab desktop client

« on: January 21, 2015, 10:05:09 AM »

Go to Start > All Programs > Startup and right click on the UCA icon. In the Run: section, change the option from Normal Window to Minimized, then click OK.