Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Polycom Soundstation IP 7000 & Mitel Border Gateway

« on: September 23, 2014, 05:17:00 PM »

Thanks for the reply Ralph.

Any idea what port & protocol the MBG uses for SIP devices? I found some documentation online but it is more confusing than helpful. The Polycom device has about three different "server" settings; I'm still trying to figure out which one to configure.

Also, when you say "manually add the pone in the MBG", what exactly do you mean? I added a SIP device to the MBG for the Polycom, but there isn't anywhere to enter in the MAC for the phone.

Thanks,
BColt

2

Mitel MiVoice Business/MCD/3300 / Polycom Soundstation IP 7000 & Mitel Border Gateway

« on: September 22, 2014, 04:08:28 PM »

Greetings,

One of my offices connects to our Mitel system (Mitel 3300) via a Mitel Border Gateway. They would like to put a Polycom Soundstation IP 7000 in their conference room. I have configured two such devices in our main office where the Mitel phones connect directly to the LAN. Has anybody had experience connecting one of these (or similar) to the Mitel Border Gateway? The documentation from Polycom is less than helpful. Oh, yeah, we use SIP...

Thanks,
BColt

3

Mitel MiVoice Business/MCD/3300 / Re: Odd Call Routing

« on: September 08, 2014, 02:10:41 PM »

We have SIP trunks for both in & out.

Thanks,
bcolt

4

Mitel MiVoice Business/MCD/3300 / Odd Call Routing

« on: September 08, 2014, 11:45:05 AM »

Greetings,

I have a bit of an odd call rerouting issue. Here is what I have configured:

   System Speed Call 2326 is directed to our answering service
   Select lines are directed to this SSC in Night1 and Night2; this works just fine
   If I change the routing on Day to 2326, everything works fine

The odd behavior is when I set SSC 2326 to First or Second Call Rerouting alternatives. The calls connect but there isn't any audio. I know the calls connect because a) we get an email notification from the answering service and b) the same behavior is present when I set my cell number as a SSC.

Any ideas as to why the rerouting to the SSC would work as an "Always" alternative, but not First or Second alternatives?

Many thanks,
bcolt