Messages

1

MiVoice Office 250/Mitel 5000 / Re: Multiple CO Trunk -1of2 lines not forwarding to the application (or phone tree)

« on: February 20, 2015, 12:45:52 PM »

Frustration update...

It looks like it is a wiring issue...
somehow the phone line is making a connection, but does not have enough voltage to allow the system to answer the call. . . So... we answer, then it hangs up, but the person on the other end only hears ringing... and never does it go to voice mail...

2

MiVoice Office 250/Mitel 5000 / Re: Multiple CO Trunk -1of2 lines not forwarding to the application (or phone tree)

« on: February 20, 2015, 10:57:25 AM »

I currently do not have any phone groups in the extension SYSTEM>Devices>Extension>Phone list except for "all phones".
In this situation we only need 2 phones to ring.  This is setup as SYSTEM>Devices>Extension>Hunt Group: "P0005"
(Is this where you mean?)

When I add "2541" after this - the caller still does not "go" to the hunt group or the voicemail.  It rings the phone - and then hangs up and continues the loop - I am not sure where to look to stop the loop..

For "distribution" I am unsure where to change or check this, however in all our groups we want all phones ringing simultaneously - not "in order"

I am sure there are multiple ways to do the same thing, however, this is currently working on the other 2 departments, setup per the original message. I say this because I have multiple lines ringing to 1 trunk group - and this is working fine - I am not sure what is different about the current setup...


Also, I would like to know where I can find the "mind reading module"...


THANKS!

3

MiVoice Office 250/Mitel 5000 / Re: Multiple CO Trunk -1of2 lines not forwarding to the application (or phone tree)

« on: February 19, 2015, 10:32:57 PM »

All ring

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MiVoice Office 250/Mitel 5000 / Re: Multiple CO Trunk -1of2 lines not forwarding to the application (or phone tree)

« on: February 19, 2015, 07:50:33 PM »

Is is an office based environment.  Occasionally we may be in a meeting or busy with another person (patient/client/customer).  We would like all lines to forward to the voice mail system after 4-6 rings (if no one answers).

We have 8 lines and 3 departments.  Each department has 2 phone lines, and we use 2 fax lines for additional outgoing lines only.
2 of our departments have 6-10 phones and 6-12 people answering phones - they seem to be working fine.
I modified our 3rd department that has 2 phones and 2 people in the hunt group.

It is possible for one person to be talking and the second person to be out, or talking to a customer, and not need to divert their attention to a phone call...

As I said earlier we use a fax as an outgoing line, so it is also possible for the department with 2 people and 2 phones to be talking on the outgoing fax line and the caller would still be able to call in, and they would need to go direct to voice mail - or "ring" 4-6 times then go to voice mail...

5

MiVoice Office 250/Mitel 5000 / Multiple CO Trunk -1of2 lines not forwarding to the application (or phone tree)

« on: February 19, 2015, 02:32:57 PM »

I have 2 lines setup under 1 trunk and/or call group (however it is said).
When 1 line is busy, the second line does not forward to the application "tree".
Line 1 in night mode works great to the application (tree).
Line 1 when not answered after the timer works great to the application (tree).

Line 2 will not forward when line 1 is busy.  In fact the phones in the group "ring"
but when answered there is silence and the caller's phone keeps ringing...

The setup is this:
I have a phone line (Trunk)"94264" going to CO Trunk Group "92003"
I also have a line /(Trunk)  "94260" going to CO Trunk Group "92003"

"92003" goes to Hunt Group "2902" (Day) with recall to Application "2541"
"92003" goes to Application "2541" (Night)

Additionally:
When I look at the Trunks I have 4 lines with an "address":
"01:01:01.01", "01:01:02.01", "01:01:03.01", "01:01:04.01"
The system has 4 other lines without an address.

We have a 4 lines and a 4 line expansion.
however, all other "groups" seem to be working fine.


What else do I need to look at to fix this?

6

MiVoice Office 250/Mitel 5000 / Re: Setup auto-attendant call menu?

« on: February 11, 2015, 10:51:06 AM »

Set the following options in the Class of Service of the originating and terminating devices:
Direct Voice Call Allowed - set to Yes to allow a telephone or console to initiate a call using the Direct Voice Call feature.
Direct Voice Call: Accept - set to Yes to allow a telephone to receive a Direct Voice Call.
Direct Voice Call: Maximize Volume - set to Yes to present Direct Voice Call at maximum volume or No to use current volume setting at the receiving telephone.
Program a feature access code for Direct Voice Call in the Feature Access Codes form.

Operation
Dial the Direct Voice Call feature access code.

Good detail, but perhaps I am in the wrong section? I followed a link under the 5000 series.
I am looking under this path, and I see where to add a class, but the ones described are not listed:

500 CP>> System>> Devices>> Phones>> 102>> Class>> Day>> (Empty)
- Right Click add to list (ARS or Class of Service)
(Class of Service has 3-16 with 10-16 empty)

7

Mitel MiVoice Business/MCD/3300 / Re: Override Auto Answer

« on: February 11, 2015, 09:47:57 AM »

Conversly you could use the Direct Voice call feature. So normally the phone will ring but if you want to call them you activate the direct voice call which opens the speaker and mic and can also push the speaker to max volume if required. When the call is finished it reverts to normal. Feature access code can be under a key.

Description
The Direct Voice Call feature allows a caller to establish a two-way handsfree call at the called party set whether or not Handsfree Answerback or Auto-Answer is enabled. One second of paging tone announces the call, which is presented either at the current volume level of the receiving telephone or at maximum volume if configured as such in the telephone's Class of Service. At the end of a maximum volume call, the telephone reverts to its previous volume setting

Would that work?

This is something we are looking for:  How do I program (add) this feature?
(Direct Call)

Thanks!

8

MiVoice Office 250/Mitel 5000 / Re: Setup auto-attendant call menu?

« on: February 10, 2015, 08:00:45 PM »

I tried to compare settings with phone 122 and 123 as 123 has a similar setup with a different phone line.
I could find no difference until your message - BIG Thanks! (detail below if anyone finds it useful)

Here are the discussed settings:

1). Does x121 have a Forwarding Path with VM Application as the destination?

5000CP>System>Devices>Phones>122>Forwarding Paths
Path Description
1-- --TO VM

2). Is Fwd Call Type - CO Transfer/AA/VM - set to "Yes"?
Where is this (For learning purposes)

3). Is System Forwarding set to "Yes" in x121's Flags?
System Forwarding = No (This was my Problem)

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MiVoice Office 250/Mitel 5000 / Re: Setup auto-attendant call menu?

« on: February 10, 2015, 06:15:52 PM »

Thanks - I thought so - but wanted to be sure...

I *think* this is the same subject
I am trying to setup call routing as opposed to auto attendant - but I think they both essentially can do the same job for the way we have it setup:

I have this setup, but what is happening is on timeout the extension phone (121) kicks back to the application(2541)...
Or when the extension is selected as a transfer option - it does not go to voice mail, but goes back to the application(2541)

phone line-94259>>trunk-92003>>calling group-2909>>application-2541>>timeout-121(ext)

I know I must have a "loop" somewhere but I can't see it...

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MiVoice Office 250/Mitel 5000 / Re: Setup auto-attendant call menu?

« on: February 10, 2015, 04:48:05 PM »

Would this remove hands-free completely or just hands-free calls?

Can I still press the speaker to talk to someone after it rings?
or can I press the speaker button to answer a call?

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MiVoice Office 250/Mitel 5000 / Re: Setup auto-attendant call menu?

« on: February 06, 2015, 01:19:31 PM »

I think I found my problem

When I "test" the "feature" out "internally" - It goes to the general mailbox

When I dial in from the outside word and transfer to the menu tree, it goes to the desired phone - then to the desired voicemail.


I don't know why there is a difference - but it is working the way it should for external calls - and the only reason I would need to use the "internal" tree is to verify the voice prompts... so we are good to go on this one.  THANKS!

12

MiVoice Office 250/Mitel 5000 / Re: Setup auto-attendant call menu?

« on: February 06, 2015, 10:46:37 AM »

I understand "where" to do this, but please see the attached picture for clarification.
What settings do I use.

Note:  if someone transfers to an extension - it will ring about 4 times - then go to VM
but if it is within a "transfer" in the "tree" it will go to the general mailbox.

13

MiVoice Office 250/Mitel 5000 / Re: do-not-disturb-override override dnd

« on: February 06, 2015, 10:10:24 AM »

Is there a place in the database I can do this - or do I need to go to each phone?

14

MiVoice Office 250/Mitel 5000 / Re: 5312 Phone Stuck in Handsfree Mode

« on: February 02, 2015, 07:02:55 AM »

Thanks!  Is there an option - or a code that will allow someone for FORCE a speaker call rather than a handset call
(If the phone is set for handset) ...say for an "emergency" interruption?

15

MiVoice Office 250/Mitel 5000 / Re: Setup auto-attendant call menu?

« on: February 02, 2015, 06:58:11 AM »

Sorry for the delay:

I am trying to do this from the menu tree FOR a specific phone - to a specific person - not a group.
The option available is transfer to extension or transfer to voice-mail.

Where do I look for "forwarding options" (what menu option under what section)
5000 CP>>System>>Devices and Feature Codes??? (Don't see it here)

Currently when I use the transfer to phone option - no answer returns to the main voice mail box
where do I change this?

Thanks!