Messages

1

MiVoice Office 250/Mitel 5000 / Re: can't conference calls together on Mitel 5330 phone

« on: December 20, 2017, 12:20:42 PM »

I don't know what changed.  I made other keymap changes today, and when I returned to the Conference problem... it worked just fine this time!

The only thing I can think of is that we recently had a system reboot because of some hung voicemail-to-email, and maybe the reboot fixed something else?

2

MiVoice Office 250/Mitel 5000 / Re: can't conference calls together on Mitel 5330 phone

« on: December 14, 2017, 12:56:48 PM »

Thank you, I have since found similar threads explaining the process as you presented it.    It almost works, too.

If I use the (wrong) Transfer button then dial 8 for outgoing line, then the 10-digit number, then it successfully dials out.
If I use the (correct) Conference button (Feature 5 on the keymap), then dial exactly as above, it doesn't actually dial the outside number.  My digits sit there on the display, but no outgoing connection is made.  It works the same if I use the SPCL (circle-X button) 5 buttons on the phone rather than the programmed key.

Am I missing some other setting in my system somewhere that would send the call to an outgoing line?  I've tried with or without the preceding 8, but it doesn't make a difference.

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MiVoice Office 250/Mitel 5000 / can't conference calls together on Mitel 5330 phone

« on: November 22, 2017, 03:26:45 PM »

We have a Mitel 5000 phone system, and we're testing out some Mitel 5330 ip phones.  One problem that's shown up during testing is that we can't conference external calls together.  Here are the instructions from the phone user guide:

To form a Conference when a two-party call is already in place, or to add another party to an existing Conference:
1. Press the TRANS/CONF key (image of arrow, vertical bar, and 3 heads)
2. Dial the number of the next party.
3. Wait for an answer.
4. Press the TRANS/CONF key

When we reach step 4, it always drops the 2nd external call.  Do I need to change something in the programming on these phones, or am I missing something more obvious?

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MiVoice Office 250/Mitel 5000 / Re: second call goes to voicemail then audio overlays first call

« on: December 01, 2015, 10:04:11 AM »

Ours is a standalone system (not networked with other phone systems) and includes the voice processor.  I checked the recipient's mailbox, and it shows "Unannounced" for the Transfer Method.  I do not know how the outside office is transferring the call to her.

Our system had been up for over half a year, so I rebooted the system.  So far, she has not experienced any issues.  It may have been a fluke?  I'll resurrect this thread if she reports the problem again in the coming weeks.

5

MiVoice Office 250/Mitel 5000 / second call goes to voicemail then audio overlays first call

« on: November 19, 2015, 11:44:39 AM »

One of my users reported a new problem that showed up this week that hasn't happened before.  She on a phone call when someone outside the office transfers a call to her extension.  That second call goes to voicemail like normal, but then the automated voicemail voice (from the transferred second call) starts playing over the audio of her original call.  She ends up having to hang up then call the first person back to resume their conversation freely.

We haven't changed anything within our system recently.  I checked the Forwarding Path information for her extension.  The "Ring Principle Once" field is set to No, and Fwd Call Type - CO Transfer/AA/VM is set to "Yes", both as expected.

Where else can I look to find why she's getting audio feedback from a second call on her first call?

6

MiVoice Office 250/Mitel 5000 / after isp switch, not asking for codes on long distance calls

« on: August 14, 2014, 03:12:54 PM »

We switched isp/phone provider today.  All went well except for one hiccup.  Normally, callers are asked for an account code after they dial a long distance toll call.  The system is no longer asking for the code.

I keep looking side-by-side between the current database and a saved database, but nothing has changed in the tree for Phone-Related Information / Account Codes / Forced.  In fact, both databases are empty in this area.  All phones are in the Account Codes / None area.  So how was the system prompting previously?

I'm not sure where to look.  Is it possible to configure such a feature so that it communicates with an outside service before prompting (rather than rely on programming within this database itself)?  So we would have lost that external information after the change?  I'm stumped.