Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 - Auto Attendant Issue

« on: August 15, 2014, 01:23:57 PM »

Thanks bluewhite4.

I'd still prefer just getting transferred, but this is a nice solution. Tested here and it worked fine.

2

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 - Auto Attendant Issue

« on: August 12, 2014, 03:45:29 PM »

Hello again, was away for a while..

From what I understood, I'd record this audio "one moment please" and upload it as the greeting for the Mailboxes that I configured as "Transfer Only", is that correct?
I've tried that but got no sucess, I aways the the "..transfering you to extension xxxx.." and I do not get the audio I uploaded.

Also tried going with "Unsupervised transfer" but still got the same message.

Is there a different place that I should upload this audio to?

Thanks.

3

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 - Auto Attendant Issue

« on: August 04, 2014, 09:18:29 AM »

Hello again,

I got something else that I still didn't find if it is possible to achieve here.

When I get to the final option where the call gets transferred I get a system message "Your call will be transfered to extension XXXX" and it says the Mailbox number.

I wonder if we have a way to supress this message and make the call connect right after the option is selected, is it possible?

Thanks in advance.

4

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 - Auto Attendant Issue

« on: August 01, 2014, 03:56:54 PM »

Hello again,

I figured out here what was my problem.
When I was trying things before I set up de VM Pillot to RAD, that's why it wasn't accepting digits I guess.

I've changed it back to Voicemail and now it is working as expected.

Thank you very much!

5

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 - Auto Attendant Issue

« on: August 01, 2014, 03:39:28 PM »

Hello Ralph.

Thanks for your help, I was able to move forward but got another issue.

I tried both methods (extension and Hunt Group), now I am reaching the Greeting, but I'm unable to select the options.
I double checked and the VMbox is set as Menu Mode and I configured the Menu Options as well.

It is like it is ignoring the options selection/DTMF.

Still working on it.

Thanks again.

6

Mitel MiVoice Business/MCD/3300 / Mitel 3300 - Auto Attendant Issue

« on: August 01, 2014, 01:41:36 PM »

Hello all,

I'm having problems to understand and set up the Auto Attendant on this box.

I was able to successfully create the VM boxes with Menu Modes, Transfer etc.

The problem I am facing is that I can't figure out how I can reach the Auto Attendant, besides dialing the VM pilot and pressing "*".
I can only get the greeting doing this, so I don't know how I can reach the AA directly from internal phones and aftewards from all inbound calls to the company.

I went through the help docs and the Workbooks but they only tell me how to setup the Call tree, but not how to reach it directly afterwards.

Thanks in advance.