Messages

1

MiVoice Office 250/Mitel 5000 / Re: Mitel 5200 intermittent issue with voicemail not recording

« on: August 06, 2014, 07:59:01 PM »

TE,
I have asked the users to let me know when it happens again.  Will update this when it occurs.  It has been more than a week, so memory was foggy on whether lights went out.  The only thing they could tell me for sure is that they did have a message in their email that they could listen to, but not on the phone.
Thanks for all your assistance.
Rita

2

MiVoice Office 250/Mitel 5000 / Re: Mitel 5200 intermittent issue with voicemail not recording

« on: August 05, 2014, 05:01:25 PM »

Hello TE,

Session Manager:  3.1.0.7
DB Studio:  3.12
Mitel Database Programming Program version:  3.2.4.59
System Version 3.2.4.70
Voice Processor:  3.2.4.66

I don't believe that any updates were made to the system when it was under a service contract.
Thank you.
Rita

3

MiVoice Office 250/Mitel 5000 / Re: Mitel 5200 intermittent issue with voicemail not recording

« on: August 04, 2014, 08:06:27 PM »

Sorry for the long delay.  We have an Adtran device that is connected in with the Mitel box, so perhaps this might be for the voice mail?
Thanks,
Rita

4

MiVoice Office 250/Mitel 5000 / Re: Mitel 5200 intermittent issue with voicemail not recording

« on: July 25, 2014, 04:09:11 PM »

TE,

It says Voice Processor in the software, but is there somewhere else that I should be looking? 

Thanks,

Rita

5

MiVoice Office 250/Mitel 5000 / Re: Mitel 5200 intermittent issue with voicemail not recording

« on: July 24, 2014, 08:11:13 PM »

Hello TE. 
I have looked in the location noted, but am not seeing past the mailbox.  (E-Mail Synchronization > E-Mail Synchronization Level are not listed)
I do have a 'unified messaging level' which is set to Forward & Copy. 
Thanks for any suggestions you may have.
Rita

6

MiVoice Office 250/Mitel 5000 / Mitel 5200 intermittent issue with voicemail not recording

« on: July 24, 2014, 12:06:59 PM »

The issue was first reported 2 weeks ago,  and is very intermittent.  The user goes to retrieve the voicemail ( light is on) but the message says no voice mail was received.  If they check their email though, the message time stamp is same as the phone, and can be listened to from email.  Does anyone have any ideas on what could be wrong and how to fix it?  Thanks for any assistance you can provide.