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Messages - jamesrenaud

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Mitel Software Applications / Re: PrairieFyre Call Accounting Trunk Utilization
« on: July 09, 2014, 12:55:32 PM »
Traffic Trunk by Period, or Traffic Trunk by Day of Week should get you what you're looking for.

Cheers,
James.

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Mitel Software Applications / Re: Contact Centre Agents Issue
« on: July 09, 2014, 12:47:22 PM »
Felix, are you using wrap up timer configured on the MCD or through the CCM?

If you have the worktimer configured through CCM and an ACD call is transferred to another agent, the second agent should still receive a wrapup timer once that call is completed (the Enterprise Server knows it was originally an ACD call and treats it as such for wrapup).

Cheers,
James.

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