Messages

1

Mitel SX200, SX2000, and older SX platforms / Re: Auto Attendant & speed dial extension

« on: July 16, 2014, 10:48:25 AM »

Since 501 is a forward always, is using the Auto attendant the same as trying to forward a forward?

-MD

2

Mitel SX200, SX2000, and older SX platforms / Re: Auto Attendant & speed dial extension

« on: July 14, 2014, 04:53:30 PM »

Thanks for the replies.  I could not find the COS setting to make it work.

Form 23 ARS:  Route Definition
Route# - Trunk Group - Cor Group Mod Digit Entery
09                - 3                - 5                 - 1

This is the route used when dialing using a 4 digit# from Property A to Property B.  Do I need to created a Route# that tracks to the Abbreviated dial?

I am also thinking the issue could be in the Auto Attendant settings.

-MD

3

Mitel SX200, SX2000, and older SX platforms / Re: Auto Attendant & speed dial extension

« on: July 10, 2014, 11:31:29 AM »

I can see Form 20 lets you into COR groups.  What form gets you into COR?

COS has options 208 Call forwarding External-enabled.  Trunk options 312-319 enabled.

FORM 50-VM 
MBOX#-501, Type-Transf, Ext-501

4

Mitel SX200, SX2000, and older SX platforms / Auto Attendant & speed dial extension

« on: July 09, 2014, 12:52:35 PM »

We have two propertied connected by a T1.  To reach property B from property A you dial 7 plus the extension #, 7888.   When calling in from the outside you cannot dial the 4 digit # to reach property B.  Both properties have SX-200-ICP controllers.

I created a extension at property A, 501. 
I created a speed dial sc888 to dial 7888.
I set ext 501 to forward always to sc888.

I can dial 501 from an internal extension in property A and it will connect to the extension 888 at property B.

When calling from an outside number, the Auto Attendant at property A states you can enter the desired extension any time.  When I enter 501 the call dials but returns to the Auto Attendant menu.

What setting is missing?

Thanks,

Mark