Messages

1

MiVoice Office 250/Mitel 5000 / Re: Creating a DID to route directly to a voicemail box

« on: September 11, 2014, 01:11:14 PM »

Brilliant -
Thank you both for your assistance !

2

MiVoice Office 250/Mitel 5000 / Creating a DID to route directly to a voicemail box

« on: September 11, 2014, 10:49:23 AM »

This may be a simple task, but I am a newby on creating this task. 
I need to assign a DID number to directly go to a voicemail box.  Can anyone provide me with instructions on this task ??
I originally created a phantom ext and then assigned that phantom in the call routing table to this new phantom.  I then added a forwarding path to VOICEMAIL.  This did not work.
Not sure where I made the mistake.
Any assistance greatly appreciated

3

MiVoice Office 250/Mitel 5000 / Re: Cant dial Toll Free #

« on: August 07, 2014, 03:57:25 PM »

So all OUTGOING EXTENSION under ASSOCIATED EXTENSIONS, CALLING PARTY NUMBER, CLASS OF SERVICE, ACCOUNT CODE TYPE. were the same as a known good working extension except for CALLING PARTY NUMBER.  I changed that from broadcasting only the extension to a complete phone number.  I had the user test after that change and dialed a TOLL FREE # only to have the display default back to its original state after thecall failed.  No message, no beeps, no error code. 
I had the user dial the truck directly by pressing 9201 and then a TOLL FREE # and the call worked fine.  The user then went back and pressed OUTGOING and then dialed a 800 # and the call completed as it should.
I dont know what to say - Caspar and the demon!
Thanks Dwayne -

4

MiVoice Office 250/Mitel 5000 / Cant dial Toll Free #

« on: August 07, 2014, 12:26:48 PM »

I have a user that cant dial Toll Free #'s.  They can dial any other # - just not toll free #'s.  No other users experiencing that same issue.  Any ideas ??

5

MiVoice Office 250/Mitel 5000 / Re: Outgoing Key does not allow user to dial outside call

« on: July 07, 2014, 04:16:44 PM »

Outgoing is set to Feature Code 9200 Automatic Route Selection just like all the other phones. 

6

MiVoice Office 250/Mitel 5000 / Outgoing Key does not allow user to dial outside call

« on: July 07, 2014, 03:23:38 PM »

I have several users all using the same keymap.  Only only user is stating that when they press the Outgoing button on their phone, and they dial a number, the phone just provides a dial tone after they have dialed the 10 digit phone number.  I have had the user default their handset. The keyset is correctly added to the correct CO Trunk.  Any ideas ?