Messages

1

Mitel MiVoice Business/MCD/3300 / Help with Edgemarc and the 3300?

« on: September 28, 2023, 10:42:07 AM »

As per usual, the documentation from Mitel regarding how to set up an Edgemarc with the 3300 stinks.
I am trying to set up an Edgemarc 2900 to work as the gateway between a 3300 and a SIP carrier that uses the Metaswitch.
I am aggravatingly close, I believe, but I still can't seem to get the gateway to properly authorize with the carrier for outbond, and incoming calls don't route properly to the 3300,even though the carrier appears to be connected on the incoming connection. 

Anyone have the "quick and dirty" guide to setting this up? 

2

Mitel MiVoice Business/MCD/3300 / Standalone Nupoint and later versions of MiVB

« on: March 01, 2023, 05:16:39 PM »

I have a Nupoint that has gone as far as it can go in software versions.  The price tag for moving to MiCollab is pretty shocking.

Meanwhile, the customer is needing to go from 7.x on the MiVB to a later version due to issues with IE.

Will we be able to update the MiVB and still have functionality with the NuPoint?  Tech support won't officially commit, because, of course, they don't support the standalone anymore...

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Mitel MiVoice Business/MCD/3300 / Re: Question about the possibility of editing a database not on a live system

« on: July 22, 2021, 03:52:39 PM »

Yeah, as I stated, I didn't do the migration check, which was stupid, and paid for it with several hours of my life I can't get back.

The database upload process has got to be the most frustrating thing.  If you have a database that is not compatible, you shouldn't have to waste an hour trying to load it only THEN finding out afterward.  Tell me this wasn't a system designed by sadists...

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Mitel MiVoice Business/MCD/3300 / Question about the possibility of editing a database not on a live system

« on: July 19, 2021, 11:42:16 AM »

So, this weekend, attempted to do an upgrade from 8.x to 9.1
This was an upgrade that had been delayed for months, and at the time we originally planned it, we had run an audit and found one device that needed to be removed.

I had THOUGHT that this device had been removed.  It was not.

So, we stupidly ran the upgrade, and of course, it would not accept the database, because of the bad device.

We had not choice that I could see but to roll the upgrade back to 8.x, and restore what we had.

So, this brings up two questions:

In what reasonable universe would an upgrade refuse to complete, simply because of a device that could easily just be ignored in the upgrade process.
and, more importantly,
Has there ever been a tool that would allow someone to edit a database to correct or remove something like this, before attempting to upload?  For years I have been working on Axxess and Mitel MiVO databases, where you could load a database on your desktop and fix issues, without the need of hardware to do it, but you can't seem to do it with MiVB (which, IMHO, is STOOPID.).

5

Mitel MiVoice Business/MCD/3300 / Re: T.38 faxing on MCD with TDM and with SIP trunks: questions

« on: August 31, 2020, 11:32:36 AM »

What if the trunks don't support or use T.38?  What is the point?

Also, if we started using SIP trunks, TDM is not even part of this scenario is it?  Why would we need DSP II resources or T.38 licensing if the communication is point to point between the server and the BGM?

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Mitel MiVoice Business/MCD/3300 / T.38 faxing on MCD with TDM and with SIP trunks: questions

« on: August 28, 2020, 09:34:54 PM »

I have a customer who is wanting to replace a fax server that is currently connected to an MCD using PRI channels.  The new server will use SIP.  The provider of this server has got my customer convinced that he needs to use T 38 for the connection to the MCD. 
Currently, the customer has outside trunks that are connected with PRI. So to my way of thinking, T 38 isn’t going to even work for these connections to the outside world. I don’t believe that the provider is going to be using T 38 over these lines.

Plus there is the added factor that they will need to purchase a DSP II Card and T.38 licensing.  Additionally, The incoming trunks are located on one MCD and the current fax server is connected to a second MCD.  The calls are routed using IP networking. 
According to tech-support ( who I am beginning to doubt),  I would need T 38 licensing and DSP2 cards on both MCD ‘s. Now the price is jumping to over $7000 for a feature that may or may not work.

Additionally, the customer is talking about switching over to sip trunking. I know that SIP provisioning Does Support T 38. But the way I understand things, the audio transport would actually be between the MBG and the Fax Server (point to point), and the MCD doesn’t actually get involved at all with audio.  So, if that is the case, do we actually need to invest any kind of money in T 38 licensing and hardware?  In all actuality, if this phone system was a virtual server, I wouldn’t have any DSP hardware involved in this after all.

If anybody can help me clarify any misconceptions, I would greatly appreciate it. I’m all for selling stuff and making money, but I also like to do it ethically.

7

Mitel MiVoice Business/MCD/3300 / Re: Monitoring the MCD after upgrading to Linux

« on: April 25, 2019, 12:18:13 PM »

Found it on another thread:
the new command is "mcdDebug"

Thanks for pointing me in the right direction, though!

8

Mitel MiVoice Business/MCD/3300 / Re: Monitoring the MCD after upgrading to Linux

« on: April 25, 2019, 12:12:29 PM »

Okay, I logged in as root, but that command did not work for me...

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Mitel MiVoice Business/MCD/3300 / Monitoring the MCD after upgrading to Linux

« on: April 24, 2019, 10:43:25 AM »

It used to be, that if you Secure Telnet into the system on port 2002, you could see the processes of the system, during things like upgrades, database saves, etc.

With the new Linux upgrade, that port no longer works

Is there a new way to peek inside and watch the processes, without having to physically connect to the serial port?  I liked having this feature when I needed to see what was going on, from a remote location.

10

MiVoice Office 250/Mitel 5000 / Re: Ring once before Hunt Group rings

« on: December 06, 2018, 04:49:32 PM »

I would recommend that the receptionist be added to that Hunt Group anyway, that way if she is as slow as she seems to be, the phone will continue to ring her while it forwards to the multi ring group.  Why should she get a break from the noise by being slow? 

11

MiVoice Office 250/Mitel 5000 / Re: Voicemail issues - After hours menu

« on: December 06, 2018, 04:44:47 PM »

Make sure that you create a Auto Attendant Recall Device in your Voice Mail Applications.
Then, in the programming for your menu, make sure that the Transfer Recall Destination is set to the be the extension number of the AA Recall Device

In this way, even if the destination phone is not forwarded, Flagged with System Forwarding, or whatever, the caller will go to a menu that says "That extension is not available, if you want to leave a Voice Mail, press One, or to try another extension, press 2".  It won't just bounce back to the original transferring menu, creating the "endless loop".

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MiVoice Office 250/Mitel 5000 / Re: Recalling on hold ???

« on: August 30, 2018, 01:37:40 PM »

That Meet Me Conferencing timer is also the timer that controls calls that were transferred outside.

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Mitel MiVoice Business/MCD/3300 / Recommendations for SIP gateway to analog for Fax

« on: August 30, 2018, 01:35:21 PM »

Cisco and Grandstream ATA's are great...if you don't plan on doing anything more than have voice conversations.  They just don't seem to be the best at fax transmissions, especially in the medical field (hospitals, doctors offices, etc).

I need to know, from the collected experience out there, what is the recommended device that you would use for providing fax dial tone?  Adtran? 

And, in addition to the device, any place where I can get a good template for recommended settings on the device?

Thanks in advance!

14

MiVoice Office 250/Mitel 5000 / Re: SLM-4 vs Integrated SL ports

« on: March 22, 2017, 05:02:40 PM »

If the built in port fails, you have to replace then entire motherboard, which can be a pain.
Using an SLM-4, if it fails,  very easy to replace card without shutting down system.

Just sayin...

15

MiVoice Office 250/Mitel 5000 / Re: Recalling on hold ???

« on: March 22, 2017, 02:53:16 PM »

The Recall you are experiencing is a Conference recall.  It sounds to me that the transfer is going "off-site" via a CO trunk, and this now becomes an Unattended Conference. 
When the Unattended Conference Timer (Default-10 Minutes) expires, the call is Recalling back to the Attendant.  This is why she is hearing both parties on the line.  When she hangs up, she is killing the conference.

Extend the the Unattended Conference Timer to the max of 255 minutes, and this will solve this problem for most calls.