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Mitel MiVoice Business/MCD/3300 / Re: ACD question
« on: November 09, 2010, 02:39:33 PM »
I did not think so, but thanks anyway!
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Mitel MiVoice Business/MCD/3300 / ACD question
« on: November 09, 2010, 02:24:45 PM »
Good afternoon,
I have a customer base all calling the same 800 to place service calls which are routed through the Sprint cloud to hit specific ACD paths based upon predefined area code/DNIS delivery. I had a question around one specific customer calling and only hitting 4 specific reps - so the call would come from one number only. I don't think it is possible to do, but thought I would throw it out there.
MCD 4.1
I have a customer base all calling the same 800 to place service calls which are routed through the Sprint cloud to hit specific ACD paths based upon predefined area code/DNIS delivery. I had a question around one specific customer calling and only hitting 4 specific reps - so the call would come from one number only. I don't think it is possible to do, but thought I would throw it out there.
MCD 4.1
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Mitel MiVoice Business/MCD/3300 / Re: PrairieFyre 5.7
« on: May 21, 2010, 04:15:52 PM »
www.prairiefyre.com; Corporate; Headlines will illustrate the enhancements to 5.7
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Mitel MiVoice Business/MCD/3300 / Re: PrairieFyre 5.7
« on: May 18, 2010, 01:44:44 PM »
I had some incorrect information from my help desk; they pushed out the .net 3.5 sp1 and after that all the users needed was a system reboot; the rep's marquee's are now operational!
Thanks everyone!
Thanks everyone!
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Mitel MiVoice Business/MCD/3300 / Re: PrairieFyre 5.7
« on: May 12, 2010, 08:43:37 AM »
Good morning,
Yesterday our Prairiefyre was upgraded to 5.7 (IE8 installed on agent PC's). After the upgrade, the agents were receiving the following pop up (they are running an agent marquee to indicate queue status)
Microsoft .Net Framework 3.5 sp1 is required to run this application
That was installed and still continues to pop up and the agent marquee is not accessible - any ideas??
Yesterday our Prairiefyre was upgraded to 5.7 (IE8 installed on agent PC's). After the upgrade, the agents were receiving the following pop up (they are running an agent marquee to indicate queue status)
Microsoft .Net Framework 3.5 sp1 is required to run this application
That was installed and still continues to pop up and the agent marquee is not accessible - any ideas??
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Mitel MiVoice Business/MCD/3300 / Re: superconsole
« on: March 12, 2010, 09:39:31 AM »
As I recall you could do it but it was cumbersome
Accessing Applications
The Application function is primarily used by maintenance personnel or
someone responsible for doing Customer Data Entry (CDE). Access to
these functions requires a password.
To access the Application function:
1. Press Function.
2. Press [APPLICATION].
Your Communications Department will give you further instructions if you
are required to do any Customer Data Entry.
You would need to be issued a password with features you needed access to (yikes - that seems like a hundred years ago!)
Accessing Applications
The Application function is primarily used by maintenance personnel or
someone responsible for doing Customer Data Entry (CDE). Access to
these functions requires a password.
To access the Application function:
1. Press Function.
2. Press [APPLICATION].
Your Communications Department will give you further instructions if you
are required to do any Customer Data Entry.
You would need to be issued a password with features you needed access to (yikes - that seems like a hundred years ago!)
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Mitel MiVoice Business/MCD/3300 / Re: Teleworker and static on all calls from user's home
« on: February 10, 2010, 01:12:57 PM »
There is not but that was suggested as a solution to the problem.
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Mitel MiVoice Business/MCD/3300 / Teleworker and static on all calls from user's home
« on: February 10, 2010, 11:06:58 AM »
Has anyone else experienced this issue? Reps are working from home due to bad weather using the Mitel Teleworker solution and complaining of static? TIA
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Mitel MiVoice Business/MCD/3300 / Re: 3300 call center and reps complaining of dropped calls
« on: April 06, 2009, 02:04:06 PM »
It has been a while and I thought I would update on the "dropped call" issue. Well, we upgraded the software to Rel 9, still had same issue. Ran some traffic, collected call logs and incoming phone numbers etc., had vendor meet on the PRI circuits and they are clean. So, in googling some of the 10 digit phone numbers we have gotten from the reps and also have vendors research has resulted in telemarketing call , cell phone calls and most likely wrong numbers. Out of approximately 60,000 calls/mo - they lose about 480 and most times cannot give me the appropriate information to research the issue. I have logged the 800 numbers with the do not call registry and happy to say my Mitel is humming along nicely 
.
.
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Mitel MiVoice Business/MCD/3300 / Re: 3300 call center and reps complaining of dropped calls - update
« on: December 11, 2008, 11:50:31 AM »
Apparently, Mitel has discovered an "issue" in rel. 8.04 that is supposedly fixed in Rel 9.0 - we will upgrade on 12/16 - stay tuned to see if the issue really does go away - I am not so concerned with the folks answering the calls and no one there - that could be anything - but the ones that disconnect in mid-conversation are of concern in a service environment!
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Mitel MiVoice Business/MCD/3300 / Re: 9.0 UR1
« on: December 11, 2008, 11:48:24 AM »
Does anyone have a list of 9.0 features?
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Mitel MiVoice Business/MCD/3300 / Re: 3300 call center and reps complaining of dropped calls
« on: November 05, 2008, 03:12:53 PM »
Well, after doing some digging and listening to recordings of the calls (YES, luckily CallRex was very useful here), turns out most of the calls were simply hanging up after listening to a VM port that issued a disclaimer indicating that your calls were being recorded. We think the VM port is still routing the call to the reps before it disconnects. Some of the dropped calls were from cell phones, not much you can do about that. The CC mgr. still claims to have an issue - but I am still skeptical 
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Mitel MiVoice Business/MCD/3300 / Re: 3300 call center and reps complaining of dropped calls
« on: October 30, 2008, 01:01:29 PM »
Thanks, I checked the COS and that was okay, in the process of gathering the rest of the info.
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Mitel MiVoice Business/MCD/3300 / 3300 call center and reps complaining of dropped calls
« on: October 30, 2008, 08:40:31 AM »
good morning all -
I have just installed a 3300 with 5224 IP phones for the call center reps. We have a Sprint PRI for 800 inbound calls and the reps are complaining that in mid-conversation, they hear a loud beep and the call disconnects - Sprint shows no errors on the circuit and PBX vendor says it is not them - has anyone else experienced the issue?
I have just installed a 3300 with 5224 IP phones for the call center reps. We have a Sprint PRI for 800 inbound calls and the reps are complaining that in mid-conversation, they hear a loud beep and the call disconnects - Sprint shows no errors on the circuit and PBX vendor says it is not them - has anyone else experienced the issue?
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