Messages

1

Mitel Software Applications / Ring Group Extensions to report on when going on break or lunch.

« on: October 21, 2024, 04:05:39 PM »

Hello,
I have a question about ring group hot desk extensions on the 3300 version 10.0 if there is any way when a extension needs to take a break or go to lunch the can enter a code like ACD with make busy/dnd codes that we can report on in the Micc, I know only ACD can do this but anyway a ring group extension can do and report on.
Thank you

2

Mitel MiVoice Business/MCD/3300 / 3300 ACD Inbound Call Alert to supervisors

« on: August 14, 2024, 12:09:20 PM »

Hello Mitel friends,

I have a question, is it possible when a inbound caller comes into system that we can have some type of alert to the ACD supervisors of the caller ID. We have 48 site doctor offices each have there own call director with an option to press 1 that goes to our in house call center that is ACD or they can press 4 to ring a ring group at the office they are calling. We have a issues with a caller harassing one of or employees when they answer the call or the caller will hang up if it is not the person. I know we can block the number or reroute it with the call base routing in the system, but for legal reasons we can not block the number if it's a patient until they get discharged from the practices. Any work arounds, also we do have the MiCC.

Thank you for your time

3

Mitel MiVoice Business/MCD/3300 / Report on CDE speed call

« on: June 27, 2024, 03:45:34 PM »

Hello Everyone,

I have a crazy question on the MiVb if a CDE speed call can be reported on that is programmed on a reception phone, it's a 50 site doctors office that all IP phones that home to one vmcd at our data center. Instead of creating schedules on the NuPoint call director Day and night routing we are using a phantom as a steering extension for example 1234 with 2 CDE speed calls, one using Cancel Call Forwarding Follow Me - Third Party #*91234 and Call Forwarding - Follow Me - Third Party #*8 to nupoint CD, so at night the user goes to a phone to press the cfw on CDE button or dials the CDE speed call, and the in the morning they will us the cancel CDE.  Thank you for your time

4

Mitel Software Applications / Re: Oaisys Migration and Rebuild

« on: February 20, 2024, 11:11:39 AM »

We are planning to move to the ASC from the MiVCR and not moving any of the the recordings over, we are just going to leave the old system running as a historical and still access it with management studio, also for the license key look at this KB from Mitel.

5

Mitel MiVoice Business/MCD/3300 / MiVB ACD agents going into make busy

« on: January 10, 2023, 03:25:42 PM »

Hello,

I have a weird intermittent problem with random hot desk ACD agents while on a call on there primary DN that is setup as a single and button 2 as another single extension to ring so the Agent can put the caller on hold and make another call. The vMiB is running 9.0 SP3 and when agents are free and not in make busy they get the call that was in queue in the skill group finish the call and let the work timer kick in that is set for 15 seconds and then go back to idle state unless there is another call in queue waiting for a free agent, now get this sometimes when the agent has a queue call they answered they need to put the call on hold or transfer the call to another extension and as soon they do that the extension goes into make busy with out them knowing and the supervisor watching the real-time see this and ask them why. Also received a call and started to engage with another extension a non ACD upon calling it appears that agent lost initial call, received another incoming call with which made her go into no make busy. Sorry if this doesn't makes any sense but tried to explain best I could.

Thank you Jeff

6

MiVoice Office 250/Mitel 5000 / Re: system administration & diagnostics not opening

« on: September 19, 2022, 01:12:54 PM »

Check your microsoft access database engine 2010 by running repair or re-install it. I had a problem you can launch the sysadmin but could not open / connect to the pbx.

7

Mitel Software Applications / MiCollab for PC Client Softphone

« on: December 01, 2021, 03:26:56 PM »

Hello,
I was hoping I could ask some questions about the MiCollab PC client to use the softphone as I'm having trouble installing it from the e-mail invite as will if I use the micollab  pc.msi file. It will not take the token and I would get a error 11, this is version micollab client 8.1.0.61 sever version and client version 8.1.49 (build:19), I was able to get the MiCollab UCA v7.3.0.366 working on my laptop. Is there any special ports or setup for the PC client as well can I just us a web browser to us if I don't want to install the client?

Thank you for your time.

8

MiVoice Office 250/Mitel 5000 / Re: Insufficient Bandwidth Alarm

« on: September 22, 2021, 04:35:41 PM »

Are your IP phones sharing the same data port, the phone plugs into the data jack and a PC connects to the back of the phone? Also you should setup vLans for data and voice and tag the ports for voice with Qos.

9

MiVoice Office 250/Mitel 5000 / Connecting Office250 to a Open Text Fax Gateway 2100

« on: September 21, 2021, 03:46:18 PM »

Hello,
Just touching base to see if anyone has connected the Office250 to a Open Text Fax Gateway 2100 via T1/E1 card and if there is any documentation? The setup will be two ports on a Dual T1/E1 card, one port setup as a T1 and the circuits as OPX / single extensions and the other port as a PRI with DIDs pointing to phantom extensions with fwd always to a analog voice mail hunt group that will have the OPX ports that I have down before with another fax server with this setup but not with the Open Text Fax Gateway 2100.

Thank you

10

Mitel Software Applications / Marquee Variables Problem

« on: August 27, 2021, 03:29:07 PM »

Good Afternoon,
I'm having a problem getting my call waiting and longest waiting Variables to work in a new marquee for 2 new ACD queues. I have compared a working marquee to create the same way but I can not get the Variables to work for call waiting and longest waiting, my other two variables for handle and % total abandon work perfect for the new queues. What am I missing and do I need to turn on something in YSE?

Thank you,

11

Mitel Software Applications / Re: Cannot get CRE (MiVoice Call Record) and SRC (MBG) connected

« on: October 29, 2020, 11:39:26 AM »

On the MBG/SRC did you enable call recording?

12

MiVoice Office 250/Mitel 5000 / Mitel v6.3 sysadmin will not install

« on: March 31, 2020, 09:48:53 AM »

I have a customer who does not SWA and we are trying to install the 6.3 SP4 sysadmin 6_3_99_0-SysAd_6_3_8_99-DBP-64bit and the 32bit software and it fails during the diagnostics part stating make sure the .NET 4.0 or greater is installed and turned on, this happen on two laptops and the network admin made sure all the .net is installed as well logged in as a admin.

13

MiVoice Office 250/Mitel 5000 / Re: Version 6.3 Hunt Group Audio Issues

« on: June 27, 2018, 02:54:15 PM »

Tech Support just let met know of the patch that fixes this problem, see below.

The patch is available on our ftp site to fix this issue.
MN00687732 - No audio on cross node hunt group call
To get the software go to
ftp.engineering.inter-tel.com
login=tsftp password=ittsftp Go into the folders /Emergency_Builds/5000_corrections/mitel 5000 6.3 PR1 software Download the 6_3_PR1_Sys_Software_NA.zip
Download the MN00687732_no_audio_patch_6_3_PR1_ONLY.zip
Upgrade the system to the 6.3 PR1 software
Upgrade the system with the no audio patch.

14

MiVoice Office 250/Mitel 5000 / MiVoice Office 250 Hunt Group recall

« on: August 04, 2016, 09:30:28 AM »

I think I know the answer but I want to be sure, I have question if I have systems networked that are all 250's for example a doctors office and at the local site if calls ring into a hunt group that ring the local members/agent ID's and I setup a recall to a off-node hunt group that rings into that works fine, what happens to the calls at the local site that rings the hunt group and then recalls to the off-node location but the IP networking is down or the do not have enough of the networking license for example the 6 license with v4.0 and higher, do they go to the local primary attendant just like a trunk group ring in to an application on the voice mail and the voice mail is down that goes to the primary attendant?

15

Mitel Software Applications / MiVoice Recorder "oaisys" v9.0 SP3

« on: July 05, 2016, 10:43:29 AM »

Does anybody know the ftp site user name and password so I can get this link ftp://ftp.oaisys.com/pub/downloads/DesktopClientAPI2/.  Or do I need to open a ticket with Mitel.

Thank you,