Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 MCD and Lync Integration

« on: June 05, 2014, 12:33:30 AM »

Thanks martyn and ralph for your input.   

2

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 MCD and Lync Integration

« on: May 21, 2014, 09:46:27 PM »

Yes we are using the Mitel plug in to Lync.

When making a Mitel voice call from Lync, it wants to call 00110352207452, we want Lync to call 452 so people don't make external calls.

3

Mitel MiVoice Business/MCD/3300 / Mitel 3300 MCD and Lync Integration

« on: May 14, 2014, 08:45:21 PM »

Hi there guys,

We have the Mitel Lync integration working successfully here (MiVoice).

We are having a problem though.  If we Make a Mitel voice call via lync, before dialing it brings through the internal user's full phone number instead of just their 3 digit Extension number.  To my understanding this number is controlled by the "Telephone Number" field in Active Directory. We have changed a users Telephone Number in AD to his ext number to test this theory with no joy.

1.   Is this the correct field we should be changing in AD?
2.   How does Lync and MiVoice get it's information updated from AD?

Any other thoughts and comments would be much appreciated.

Thanks in advance.

Tim