Messages

1

MiVoice Office 250/Mitel 5000 / Re: Is there a way to xfer to voicemail

« on: May 07, 2014, 03:13:58 PM »

We run a Mitel 5000 HX v5.1 DB with the Inter-tel digital phones, 8560's and they have the option on the screen for currently ringing calls. We also have building running the IP phones and aslong as it is a 6 line display phone you have the option on calls currently ringing the phone. The 53XX and all the proper 'Mitel' brand phones have a large display from what I see but I have never programmed the buttons so I can't help you setup your current phones but I can confirm it is within the capacity of the 5000 to forward inbound calls to VM. I feel you just need to find the proper program key and how to add it to the large display of the 53XX's during an incoming call.

I just did some tests and essentially, while incoming call is ringing you can dial 'feature key' [looks like infinite symbol'] 311, at that point it asks where to forward the current call, you can press your program key for voicemail, or just dial the system's voicemail extension that users use to check their voicemail, at that point the call will be sent to that endpoints voicemail.

Let me know if any of this is unclear sorry my explanation is a bit haste.


Thank you
Kenny

2

MiVoice Office 250/Mitel 5000 / Re: Outbound on PRI Fast busy

« on: May 06, 2014, 03:42:22 PM »

The channels are as you suggest in the DB and I confirmed with our Carrier they do pick starting from the bottom and we are picking out going from the top.

 I just got off the phone with a level 4 tech with AT&T and  he suggested us both trying to switch do a different Switch type. I will have to do this after hours and since the issue cannot be replicated on demand I will just have to wait and see.

Any more suggestions are appreciated.


Thank you
Kenny

3

MiVoice Office 250/Mitel 5000 / Outbound on PRI Fast busy

« on: May 06, 2014, 10:43:30 AM »

Hello,
First let me say your forums and website are a great resource.

At random times maybe 4-5 times a week for a span of 30 seconds any outbound calls when allowing the PBX to select the trunk will receive a fast busy. If I manually grab any particular trunk and dial out it makes it out fine and it also allows any other calls after that to make it out fine. For every fast busy I get this error in the logs.
09:32 04-23 *** default_trs_t::ti_setup_ind - We received a setup request for a new call while we were on a call.

I have confirmed with AT&T the switch type is correct. I have tested every b-channel to be working correctly as well.
We have a 5000 HX, 5.1 SP4 PR7, with 2 PRI's handed off from AT&T. We have experianced it for 6 months and on 2 older service pack versions for 5.1

Any help or insight to this error would be appreciated.

Thank you
Kenny