Messages

1

Mitel Software Applications / Re: NuPoint Supervised Transfer Issue - Audio Delay

« on: August 13, 2019, 06:37:19 PM »

Hi Martin,

First up, thanks for posting I've just come across the same headache and I hoped your post was the answer to my hours of head-scratching I removed the "G" from the line group config and whilst the delay is now slightly reduced, there's still about 2 seconds delay between lifting the handset and the audio channel being connected

Similar to you, I've noticed that the other transfer types don't have this problem. I appreciate that this is an old post now, but if you can recall anything else which might have helped reduce this delay I'd really appreciate the guidance

Cheers!
Nat

2

Mitel Software Applications / Re: Centralized RAC

« on: September 04, 2014, 10:03:26 AM »

I recently configurd a cluster of three MXe controllers running MCD 6 in a similar way

What you want is possible, but it requires specific licencing.  The "NPUM IP Integration" licence applies when integrating NuPoint with MCD for Record-a-Call. Each 3300 MCD requires an IP integration licence, and a single NuPoint server can support a maximum of 4 MCD instances at once (I believe).

Hope that helps?

3

Mitel Software Applications / Re: UCA won't connect with Windows 8.1

« on: May 02, 2014, 06:41:10 AM »

Hi There,

I decided to create an account here on the off-chance this would help someone else...  I had the same "unknown error when validating credentials" as has been reported by other users. When checking the logs, it simply suggest that there is a time-out when trying to connect to the MAS server. - Testing the server for connectivity on port 443 revealed there was no such trouble.

Long story short, here's what fixed it for me:

I found that machines experiencing this problem were lacking a .NET update..... Once I'd Installed the .NET 4.5.1 update (which can be found http://www.microsoft.com/en-gb/download/details.aspx?id=40773 ), the issue was resolved and users were able to sign in

All the best!