Messages

1

MiVoice Office 250/Mitel 5000 / Re: Echo on Phantom Speed Dial Calls

« on: May 01, 2014, 02:54:47 PM »

I have posed both issues (software version and phantoms using the VPN) as questions to my tech at the company that installed this system.

Thanks for the feedback -

Cathy

2

MiVoice Office 250/Mitel 5000 / Re: Echo on Phantom Speed Dial Calls

« on: May 01, 2014, 01:37:48 PM »

The tech that set up the Mitel told me it would be more than four numbers. I can't tell you much more than that.

Now - back to the matter at hand: When I created the speed-dial list (and when I update it), I exported it to the other two sites, so they have it on their systems, too. They wouldn't be going over the VPN to use this feature. We have three Mitel 5000 systems, one at each site.

This is only happening at one site and they are telling me that it is only when on calls that were placed using the speed dial (phantom) function.

3

MiVoice Office 250/Mitel 5000 / Re: Echo on Phantom Speed Dial Calls

« on: May 01, 2014, 12:26:39 PM »

Fewer numbers to dial. This way they only have to dial four numbers. To use the regular speed dial, it would be more.

4

MiVoice Office 250/Mitel 5000 / Echo on Phantom Speed Dial Calls

« on: May 01, 2014, 10:38:43 AM »

Hi - disclaimer - I am not a Mitel technician, I am an I.T. geek who semi-manages three. I am learning the software and have learned how to create a speed dial list using Phantom extensions. I then export it to my other two sites over our VPN.

Our setup:  Three sites connected by always-on SonicWall VPN. Each site has a Mitel 5000, installed in March 2014. These are not set up as IP phones. However, we are able to connect with the other sites because of the VPN we already have.

HX Controller
Software ver  6.0
Call processing version:  6.0.9.61

I hope that is enough info. Here's my issue:

Users at one site only are complaining that when they use the speed dials, there is an echo on the line. Any idea how to fix this or what other data I need to get from the users?

I have already asked them for these data:
1. Which phone line(s)
2. Is the echo heard by the caller AND callee, or just one?

Is there anything in the software I can check/adjust?

Thanks everyone,

Cathy / Maine