Messages

1

Mitel MiVoice Business/MCD/3300 / Re: T Codes being displayed on Handsets 5312 IP Phones

« on: January 29, 2015, 10:55:29 AM »

Thanks for all your help ralph that's some good info none the less and helps me understand it a bit better. Cheers 

2

Mitel MiVoice Business/MCD/3300 / Re: T Codes being displayed on Handsets 5312 IP Phones

« on: January 29, 2015, 09:51:38 AM »

Hi, OK so we had the following code displayed on a users handset....

Date:29/01/2015   
Code: T1916      
Number Dialed:020 77272326   
Time Dialled: 14:12

I went onto the maintenance commands and did: LOGSYS READ SMDR ALL MATCH 7272326

The results were:

 01/29 14:33:38  0000:00:56 X9999   0011 902077272326                           
                           002   1192                                    U001468
1 B                                                                             
 01/29 14:33:38  0000:00:59 X9999        02077272326               A           
                           002   1192                                    U001468
1 C                                                                             
 01/29 14:12:50             X9999        02077272326                           
                           002   1192                                    S001304
7 C                                                                             
 01/29 14:12:50  0000:00:04 X9999   **** 902077272326              B           
                           002   1192                                    S001304
7 B                                                                             
 01/29 14:11:41             X9999        02077272326                           
                           002   1178                                    Q001724
9 C                                                                             
 01/29 14:11:40  0000:00:05 X9999   **** 902077272326              B           
                           002   1178                                    Q001724
9 B                                                                             
 01/29 14:11:08             X9999        02077272326                           
                           002   1192                                    U001712
3 C                                                                             
 01/29 14:11:07  0000:00:04 X9999   **** 902077272326              B           
                           002   1192                                    U001712
3 B                                                                             
 01/29 14:08:33             X9999        02077272326                           
                           002   1199                                    E001025
9 C                                                                             
 01/29 14:08:33  0000:00:06 X9999   **** 902077272326              B           
                           002   1199                                    E001025
9 B                                                                             
 01/29 14:08:17             X9999        02077272326                           
                           002   1192                                    Y001144
9 C                                                                             
 01/29 14:08:17  0000:00:04 X9999   **** 902077272326              B           
                           002   1192                                    Y001144
9 B                                                                             
 01/29 13:10:41  0000:00:14 X9999   0017 902077272326                           
                           002   1192                                    Q001778
5 B                                                                             
 01/29 13:10:41  0000:00:16 X9999        02077272326               A           
                           002   1192                                    Q001778
5 C                                                                             
LOGSYS warning: No more entries for SMDR log.                                   
LOGSYS info: READ completed for SMDR log with 482 entries.           

3

Mitel MiVoice Business/MCD/3300 / Re: T Codes being displayed on Handsets 5312 IP Phones

« on: January 29, 2015, 07:21:02 AM »

Thanks for you continued help.

We will enable SMDR Options on the virtual box to the same as the hosted box as they are currently all set to NO. Then we should be able to run the command again.

4

Mitel MiVoice Business/MCD/3300 / Re: T Codes being displayed on Handsets 5312 IP Phones

« on: January 28, 2015, 07:34:21 AM »

Just to add some more info I ran the same command on our Hosted Box and got back this:

LOGSYS READ smdr NEWEST 500 MATCH <2291854>

and got back:

LOGSYS info: READ completed for SMDR log with 500 entries.   

The previous result was from our virtual box which is where the SIP is configured. We are dialling out using 9 which all calls go out over the SIP.

5

Mitel MiVoice Business/MCD/3300 / Re: T Codes being displayed on Handsets 5312 IP Phones

« on: January 28, 2015, 07:27:26 AM »

Hi

I appreciate your continued help. Thank you so much. Apologies for the delayed reply.

I typed in as you said:

LOGSYS READ smdr NEWEST 500 MATCH <2291854>

and got back...

LOGSYS warning: No more entries for SMDR log.                                   
LOGSYS info: READ completed for SMDR log with 0 entries.

I know you mentioned to check a few things namely SMDR is turned on for both COS of the user and SMDR form, where can I check this?   

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Mitel MiVoice Business/MCD/3300 / Re: T Codes being displayed on Handsets 5312 IP Phones

« on: January 22, 2015, 12:00:09 PM »

Thanks for the reply, really appreciate the response. Apologies but my technical knowledge on the MITEL is not that great. The numbers are seemingly random and our Trunk numbers would be for example T101 to T120 we dont have that many. Where can I check the SIP info on the MCD? Is there any Maintenance commands I can run to look at the information I need to check? Thanks again.

7

Mitel MiVoice Business/MCD/3300 / T Codes being displayed on Handsets 5312 IP Phones

« on: January 22, 2015, 08:19:14 AM »

Hi

Hoping you can help. We have a new issue where when a employee is dialing out a T code comes up on there phone, its a random different code every time something like T551, T1938 or T1156. It comes up after dialling the number then the handset goes dead and you have to redial. Its totally intermittent but is happening fairly regularly to any user on an ACD extension. I am rattling my brain and cant identify whats causing this , have any of you MITEL experts seen this before? We have a MITEL 3300 System, 1 box is hosted using ISDN lines for inbound calls and the other is a VMCD using SIP trunks. All our outgoing calls are being routed through SIP at the moment. Thats about as much as I can tell you from my knowledge of the system. Many thanks in advance for any help. Cheers, Dylan. 

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Mitel MiVoice Business/MCD/3300 / Re: Day Service Night Service 1 and Night Service 2 Options MITEL 3300

« on: October 30, 2014, 06:36:04 AM »

Excellent, got it. Thanks.

9

Mitel MiVoice Business/MCD/3300 / Day Service Night Service 1 and Night Service 2 Options MITEL 3300

« on: October 28, 2014, 11:14:24 AM »

Hi

At present we operate with a day service from 8.30 to 5pm and a night service from 5pm to 8.30am I believe this is setup as Day Service 1 and Night Service 1 in out scheduler options. Night Service 2 is currently our Emergency greeting.

Any idea where I change where the ACD path goes to Night Service 1 or Night Service 2, as we now need to split the times so that day service is 8.30am to 5pm night service 1 is 5pm to 8pm and Night service 2 is 8pm to 8.30am.

Hope this make sense!  it wasn't a problem but now one of our teams needs to be in between 5pm and 8pm so need to know how to keep their Path open while the rest of the company is closed as it were!

Any help appreciated! MITEL 3300. Thanks. 

10

Mitel MiVoice Business/MCD/3300 / Making it so 2 phones ring when DDI is called. But displaying incoming number.

« on: June 10, 2014, 04:52:11 AM »

Hi, wondering if you experts can help. 

Got a DDI number which I want to ring 2 phones. We did have this setup in Ring Groups under Group Programming on our MITEL 3300 System. however when someone dials the DDI it displays the group name on the handset rather than the incoming number. So I have now changed it so that the DDI forwards to an extension with the other handset having pick up functionality but really both phones need to ring and the number displayed on both. Hope this makes sense.

Now that I have deleted the ring group that was created not sure how to set this up again so if anyone has any guidance or documentation on this it would be really great. Thank you.

11

Mitel MiVoice Business/MCD/3300 / Re: Flashing Voicemail Message Envelope Light on MITEL 5312 Phone MITEL 3300 System

« on: April 28, 2014, 05:18:25 AM »

HI Chaps thank you very much for you all your responses. Helped in getting me to final solution so very pleased.  So I have fixed this now. Fantastic so pleased. Here is the detail for future users who stumbled across this post.

On my MITEL system I went to SYSTEM ADMINISTRATION TOOL -> SYSTEM PROPERTIES -> SYSTEM FEATURE SETTINGS -> FEATURE ACCESS CODES 

Turns out ours are way different than the default which is where I was hitting problems. On our system it was *91 Extension Number to Message Waiting - Deactivate. You can punch this in from any handset to which is great, I contacted the user and the light was off ! Hoorah, what great start to the week. Thanks again for all your input! 

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Mitel MiVoice Business/MCD/3300 / Re: Flashing Voicemail Message Envelope Light on MITEL 5312 Phone MITEL 3300 System

« on: April 25, 2014, 10:13:47 AM »

If I "Pick up the handset or press the speaker button then hit the message button" it Displays "NO MESSAGES"


Tried all the solutions on that page Ralph. The first part of the resolution is not accurate because when you hit the button it simply says "NO MESSAGES" there is no "Read Messages" button or "Call Back" button. The second part is too technical for me to understand I don't really understand hunt groups.

Thanks for the replies though, 

13

Mitel MiVoice Business/MCD/3300 / Flashing Voicemail Message Envelope Light on MITEL 5312 Phone MITEL 3300 System

« on: April 25, 2014, 09:45:36 AM »

Hi.

We have several users in the company now with this issue and its driving me crazy not being able to find the answer. I have check many solutions suggested by MITEL forums and the like but really just need someone to say, this is the code you punch in and it will deactivate the light.

Basically the Orange light is lit even though there is no message, when you press the envelope symbol on the phone it just comes up "No Messages" the user does not have a voice mail box. Any help on this would be MASSIVELY appreciated. So i believe it stems from someone leaving a call back or something, and you need to cancel the callback. I have tried the Feature Access Code for this which I believe is *32 by default on this system. I have also tried *34 which is Message Waiting Inquire both options come up with "NOT ALLOWED" Thank you in advance for help.