Messages

1

MiVoice Office 250/Mitel 5000 / Phones resetting and TFTP Err 4 message

« on: April 07, 2014, 01:15:30 PM »

I have an issue with the phones that are on a separate subnet across an MPLS from the CP resetting and taking a long time to reboot, they reset with a TFTP error 4 for about 10-20 mins. and then start working.  Static routes are configured correctly.  Local phones to the CP do not have this issue.  I have tried using a static IP and teleworker mode on the phones with no change in behaviour.

I would appreciate someone pointing me in the right direction.  Thank you!

Relevant errors in the log file:

[04Apr14 16:05:42] ipra_app[INFO]: Received MiNET IP connection attempt from 10.1.10.19:6986.
[04Apr14 16:05:42] ipra_app[INFO]: Connection attempt from 10.1.10.19:6986 on MiNET IP port 87.
[04Apr14 16:05:42] ipra_app[INFO]: Connection from MiNET IP device.
[04Apr14 16:05:43] ipra_app[INFO]: Received SAC connection attempt from 10.1.10.19:7918.
[04Apr14 16:05:43] ipra_app[INFO]: SAC connection attempt from 10.1.10.19:7918 on MiNET IP port 87.
[04Apr14 16:05:43] ipra_app[INFO]: SAC connection from MiNET IP device.
[04Apr14 16:05:59] ipra_app[ERR]: sac_ipt_con_t::send: error (168:11:Resource temporarily unavailable) sending to 10.1.10.19:7918. Sent 168/223 in 1 attempts.
[04Apr14 16:06:53] ipra_app[INFO]: Error 110 while receiving from SAC port ID 87 ().
[04Apr14 16:06:53] ipra_app[INFO]: Disconnecting SAC on port 87.
[04Apr14 16:06:57] ipra_app[INFO]: Timeout on device 87 after 15 s.
[04Apr14 16:06:57] ipra_app[INFO]: Disconnecting MiNET IP device on port 87.
[04Apr14 16:07:15] ipra_app[INFO]: Received MiNET IP connection attempt from 10.1.10.19:6958.
[04Apr14 16:07:15] ipra_app[INFO]: Connection attempt from 10.1.10.19:6958 on MiNET IP port 87.
[04Apr14 16:07:15] ipra_app[INFO]: Connection from MiNET IP device.
[04Apr14 16:07:16] ipra_app[INFO]: Received SAC connection attempt from 10.1.10.19:7914.
[04Apr14 16:07:16] ipra_app[INFO]: SAC connection attempt from 10.1.10.19:7914 on MiNET IP port 87.
[04Apr14 16:07:16] ipra_app[INFO]: SAC connection from MiNET IP device.
[04Apr14 16:07:17] ipra_app[ERR]: sac_ipt_con_t::send: error (42:11:Resource temporarily unavailable) sending to 10.1.10.19:7914. Sent 42/223 in 1 attempts.


[07Apr14 10:45:08] ipra_app[INFO]: Error 110 while receiving from SAC port ID 50 ().
[07Apr14 10:45:08] ipra_app[INFO]: Disconnecting SAC on port 50.
[07Apr14 10:45:10] ipra_app[INFO]: Timeout on device 50 after 15 s.
[07Apr14 10:45:10] ipra_app[INFO]: Disconnecting MiNET IP device on port 50.
[07Apr14 10:45:25] ipra_app[INFO]: Received MiNET IP connection attempt from 10.1.4.10:6922.
[07Apr14 10:45:26] ipra_app[INFO]: Connection attempt from 10.1.4.10:6922 on MiNET IP port 50.
[07Apr14 10:45:26] ipra_app[INFO]: Connection from MiNET IP device.
[07Apr14 10:45:26] ipra_app[INFO]: Received SAC connection attempt from 10.1.4.10:7998.
[07Apr14 10:45:26] ipra_app[INFO]: SAC connection attempt from 10.1.4.10:7998 on MiNET IP port 50.
[07Apr14 10:45:26] ipra_app[INFO]: SAC connection from MiNET IP device.
[07Apr14 10:46:16] ipra_app[INFO]: Timeout on device 50 after 15 s.
[07Apr14 10:46:16] ipra_app[INFO]: Disconnecting SAC on port 50.
[07Apr14 10:46:16] ipra_app[INFO]: Disconnecting MiNET IP device on port 50.
[07Apr14 10:56:05] ipra_app[INFO]: Received MiNET IP connection attempt from 10.1.4.10:6902.
[07Apr14 10:56:05] ipra_app[INFO]: Connection attempt from 10.1.4.10:6902 on MiNET IP port 50.
[07Apr14 10:56:05] ipra_app[INFO]: Connection from MiNET IP device.
[07Apr14 10:56:06] ipra_app[INFO]: Received SAC connection attempt from 10.1.4.10:7978.
[07Apr14 10:56:06] ipra_app[INFO]: SAC connection attempt from 10.1.4.10:7978 on MiNET IP port 50.
[07Apr14 10:56:06] ipra_app[INFO]: SAC connection from MiNET IP device.

2

MiVoice Office 250/Mitel 5000 / Re: Insufficient bandwidth at the phone - not server

« on: March 24, 2014, 03:29:17 PM »

Still having problems, so to change these phones to remote/G729 is it as simple as changing the call configuration to "2" or is there more to it?

Thanks!  -R

3

MiVoice Office 250/Mitel 5000 / Re: Insufficient bandwidth at the phone - not server

« on: March 21, 2014, 11:17:03 AM »

There is definitely an underlying issue that has not been identified.  I requested performance metrics from the service provider this morning, I have a feeling packet loss is occuring.

Cables to the phones was the first thing checked, they all passed.  Programming of the switch is correct; I rebooted last night.  QOS settings are good and frankly there is not enough traffic to cause the symptoms they are experiencing.  All settings have been triple checked and are identical to other sites that have no problems.  I may do a firmware upgrade and reset to factory defaults of the switch over the weekend.

I would like to try modifying the call configuration on a few phones, for test purposes and to see if it alleviates the disconnected/poor quality calls until I can diagnose the real problem.

Unfortunately, my Mitel vendor is competent enough to get the system running and do basic programming, but anything out of the box is "we will contact Mitel support" and nothing gets done.

Thanks again for your time.

4

MiVoice Office 250/Mitel 5000 / Re: Insufficient bandwidth at the phone - not server

« on: March 20, 2014, 06:09:21 PM »

1. Yes, they go across a MPLS QOS enabled converged network via a T1
2. 1
3. Native

Thank you!  -R

5

MiVoice Office 250/Mitel 5000 / Re: Insufficient bandwidth at the phone - not server

« on: March 20, 2014, 04:57:12 PM »

Tech Electronics,

I have been reading this thread with interest becaused I am having the same issue with one branch location (other 8x work fine).

I would appreciate your assistance in changing the phones in this hunt group to the Remote IP Configuration you suggested.  Thank you,

-R