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Non-Mitel Chatter / Re: 5220 Hold problems
« on: February 13, 2014, 05:56:41 AM »
Hi Thomas,
I work for Soho66 and have put your query to Daryl, one of our senior developers:
"It sounds to me like a signalling issue but, I would need to see a SIP trace to find out what is going on - He would need to do a controlled test, record the numbers involved in the test (which telephone number the call was from / to and, the time of the call, and roughly how far into the call it was placed on hold) and we can take a look to see what is happening. It might be an idea to get one of a working call on hold (on an outbound call) so that we can compare what happens."
If you'd like to get in touch with us, please give us a call on our support number (03333443443) or email support@soho66.co.uk
Soho66
I work for Soho66 and have put your query to Daryl, one of our senior developers:
"It sounds to me like a signalling issue but, I would need to see a SIP trace to find out what is going on - He would need to do a controlled test, record the numbers involved in the test (which telephone number the call was from / to and, the time of the call, and roughly how far into the call it was placed on hold) and we can take a look to see what is happening. It might be an idea to get one of a working call on hold (on an outbound call) so that we can compare what happens."
If you'd like to get in touch with us, please give us a call on our support number (03333443443) or email support@soho66.co.uk
Soho66