Messages

1

MiVoice Office 250/Mitel 5000 / Re: Report Question

« on: March 14, 2014, 03:01:35 PM »

Thank you for the clarification, TE.

2

MiVoice Office 250/Mitel 5000 / Re: Report Question

« on: March 11, 2014, 11:18:50 AM »

What about the "Calls Out" and Calls In End?  The above doesnt really make sense pertaining to outgoing.

3

MiVoice Office 250/Mitel 5000 / Re: Report Question

« on: March 10, 2014, 06:13:04 PM »

Thank you Dwayneg!

4

MiVoice Office 250/Mitel 5000 / Report Question

« on: March 10, 2014, 03:40:41 PM »

I am running the Calls by Extension Basic Report from the Reporter App and have a question about four of the fields that are included.  What is the difference between "Calls In" and In End" and "Calls Out" and "Out End"?

Thanks in advance!

5

MiVoice Office 250/Mitel 5000 / Re: Changing from Application to Hunt Group Issue

« on: February 20, 2014, 06:08:38 PM »

All it is showing is my phone number since it isnt routing through the application anymore.  Is there any way to route the call through the application, then to the hunt group?

6

MiVoice Office 250/Mitel 5000 / Changing from Application to Hunt Group Issue

« on: February 20, 2014, 05:58:29 PM »

I currently have about 15 toll free numbers routed through separate applications in order to display where the calls are coming from to track sales.  We would like to now have them all routed to a hunt group.  Is there any way to still display tracking information instead of the caller ID of the caller?

Thanks in advance,
Brian

7

MiVoice Office 250/Mitel 5000 / Re: Place 15 phones in DND at 5:30 M-F

« on: February 06, 2014, 06:17:18 PM »

Dwayneg,

We use a receptionist and the Attendant Console to route calls.  This is basically to ensure that all the phone are on DND in the morning before anyone gets there so as the employee roll in the attendant knows who is available.  Apparently people are forgetting to put their phones in DND when they leave and then the receptionist is transferring calls to someone who is no there in the morning.

I dont know what a STAR app is, sorry.

Thanks!

8

MiVoice Office 250/Mitel 5000 / Place 15 phones in DND at 5:30 M-F

« on: February 06, 2014, 04:31:24 PM »

I was wondering if there is any way to systematically place 15 phones in DND at 5:30pm every weeknight?  Apparently it is too much to remember to manually put them in DND :-)